By Admin 
People are worried for the fifth consecutive day due to the cancellation of flights of Indigo Airline, which is facing shortage of crew members. There is chaos at the airport. Troubled passengers created a ruckus at many places. There are piles of suitcases lying at the airport. People have not received the goods for 3 to 4 days. People waiting for the flight spent the night on the ground. However, in the meantime the passengers have also received good news. Indigo Airlines linked to crisis 10 big things…
1. Claim of restoration of 95% of Indigo flights
On Saturday, there was relief in the operational crisis that was going on in Indigo for the last four days. The airline claimed that flights have started on 95% of its routes. Flights left for 135 out of 138 destinations. The company says that on Saturday they have taken 1500 flights to their destinations.
2. Flight cancellations reduced
On December 6, IndiGo issued a statement saying that it is continuously working to normalize its flights. Cancellation is gradually improving. Today less than 850 flights were cancelled. This is much less than yesterday. More than 1000 flights were canceled on 5 December.
3. Central government fixed air fares
The central government has fixed the airfare for all airlines. Now the fare for air travel up to 500 kilometers will be Rs 7,500. Whereas for 500-1000 kilometers it will be Rs 12,000, for 1000-1500 kilometers it will be Rs 15,000 and above 1500 kilometers it will be maximum Rs 18,000. However, business class is not included in this.
4. Ticket money will be refunded within 48 hours
The Civil Aviation Ministry gave strict instructions to IndiGo to complete the ticket refund process for the passengers affected by the disruption in flights by 8 pm on Sunday night. The airline should ensure that all the luggage separated from the passengers due to flight cancellation is delivered within the next 48 hours. If this does not happen, further investigation and punitive action can be taken. Apart from this, the ministry has started a 24×7 helpline and has ordered the passengers to make arrangements for hotels, food and alternative transportation.
5. ixigo will refund the money for Indigo flights tickets
ixigo issued a statement on Saturday saying, ‘We understand how stressful flight cancellations can be. To support distressed passengers during these difficult times, ixigo will refund the full convenience fee and assured charges for all our customers whose IndiGo flights were canceled by the airline between December 3 and 8.
6. Kicking and punching between passengers and crew at airports
The anger of the troubled passengers erupted at the airport for 3-4 days. Passengers clashed among themselves over a dispute over standing in line at Lucknow airport. One passenger kicked and punched another passenger. Passengers in Mumbai were seen upset due to flight interruptions and cancellations. Passengers spent the night on the floor at Ahmedabad airport.
7. Because of Indigo, Railways started 84 special trains.
Considering the problems of passengers, Indian Railways on December 6 announced to run 84 special trains. The Railway Ministry said that these special services, which will make a total of 104 trips, have been rapidly prepared on major cities like New Delhi, Mumbai, Chennai, Bengaluru, Patna and Howrah. Now thousands of passengers will get a major alternative route.
8. Center gave relief to Indigo Airlines
The central government had come on the backfoot on Friday. The Directorate General of Civil Aviation (DGCA) gave temporary relief to airlines, especially IndiGo, till 10 February 2026. The decision of not giving any leave in lieu of weekly rest was withdrawn. Indigo claims that due to this rule there was a shortage of pilots and other staff and the entire operation was affected. It will take time to fix it. DGCA had implemented the second phase of Flight Duty Time Limitation (FDTL) from November 1, rules related to the work of pilots and other crew members. The first phase came into effect on 1 July.
9. Being the most plain becomes a problem
Indigo operates about 2,300 domestic and international flights daily. This number is almost double the number of flights operated by Air India in a day. On such a large scale, if even 10–20 percent of flights are delayed or cancelled, it means 200–400 flights being affected. Huge difficulties arise for thousands of passengers. Its 1232 flights were canceled in November.
10. Congress targeted the government and sought answers.
In a press conference in New Delhi, Congress MP Shashikant Senthil accused the government of not taking concrete steps to deal with it. Senthil said, ‘This situation has been happening for the last one and a half years. The new rules of DGCA were first notified in January 2024. Airlines have not had sufficient time to adapt to these guidelines and we believe this is important.