Government formed investigation committee, DGCA gave relaxation in new rules… What action has been taken so far to deal with the Indigo crisis?

India’s largest airline IndiGo, which flies more than 1 crore passengers every month, is going through its worst phase for the last 10-12 days. In the beginning of December suddenly 400-600 flights started getting canceled every day. There was uproar at big airports like Delhi, Mumbai, Bengaluru, Hyderabad and Indore. People stood in queues for hours, ticket prices doubled and tripled and anger erupted on social media. The question in everyone’s mind is what is happening with Indigo?

Government has taken 7 major actions so far in Indigo case

1. On 4 December 2025, Civil Aviation Minister Ram Mohan Naidu Kinjarapu held a major review meeting. This included senior management of MoCA, DGCA, AAI and Indigo. The minister said that passenger facilities should be taken full care of and the situation should be brought back to normal immediately.
2. Understanding the operational problems of IndiGo, DGCA gave a one-time relaxation, which will provide flexibility in some FDTL rules till 10 February 2026. DGCA will review this exemption every 15 days and will take continuous improvement reports from IndiGo. Especially on crew shortage and hiring.
3. DGCA has appealed to all pilot associations to extend full support to IndiGo in view of the huge demand during winter vacation and wedding season.
4. DGCA gave further relief to IndiGo by allowing pilots who were currently engaged in training or other work to be sent for flying duty. Currently, 12 FOIs (DGCA officers who are themselves on deputation from IndiGo) have also been allowed to fly for a week.
5. 12 licensed FOIs of IndiGo, who have less seniority, have been relieved from flying duty by DGCA. So that they can help in the investigation and inspection of DGCA.
6. DGCA has also deployed its team in IndiGo’s control center, which is monitoring the flights in real time. Especially on delays, cancellations and passenger convenience.
7. DGCA has formed a four-member inquiry committee, which will find out why such a major operational lapse took place in IndiGo. The committee will also decide who had what responsibility and how effective the measures for further improvement are.

There was a mess due to the new rules of the government
The new pilot duty rules (FDTL Phase-2) of the Central Government came into force and IndiGo was not at all prepared for it. The Pilot Union filed a petition in the Delhi High Court in January 2024. In this, the issue of flight safety was raised due to excessive working hours and fatigue of pilots. After the order of the High Court, the Directorate General of Civil Aviation (DGCA) made changes in the Flight Duty Time Limitation i.e. FDTL rules. These rules were to be implemented in two parts.

On July 1, 2025, Flight Duty Time Limitation (FDTL) rules were implemented to give rest to the pilots. Under this, it was made mandatory for airline companies to give pilots 48 hours of rest instead of 36 hours a week, i.e. two days weekly rest. During this period, there was a ban on counting any holiday as weekly rest. The objective was very good that the less tired the pilot is, the safer the flight will be. But these rules reduced the availability of pilots by 15-20%.

In the second phase of FDTL, from November 1, DGCA had also banned continuous night shifts of pilots and other crew members.

• Earlier, rest was available for 36 hours in a week, now 48 hours is mandatory. This means each pilot can fly about one day less in a week.
• Night duty was earlier considered to be from 12 noon to 5 am, now till 6 am. That means one more hour more.
• A pilot can do only 2 night landings in a week, earlier there was a relaxation of up to 6.
• Night duty cannot be done for more than two consecutive nights.
• The most dangerous rule was that if the flight went on for even 1 minute after 12 o’clock in the night, then the entire duty was considered as night duty and the pilot would not be able to fly 1-2 flights in the morning the next day.

This meant only one thing: a pilot is no longer able to fly as many flights as he could before.

1700 flights canceled in last 4 days
In the DGCA meeting, IndiGo itself admitted that it had miscalculated the actual need of pilots. Made a mistake in assuming that crew availability will reduce after the implementation of the new rules. There were delays and shortcomings in making the roster and preparations for Phase-2 were incomplete. After the introduction of new rules, Indigo could not overcome the shortage of pilots and other staff and in the last 4 days Indigo canceled more than 1700 flights.

Maximum 225 flights have been canceled in Delhi. 32 flights were canceled in Pune. 197 flights were canceled at Hyderabad Airport in 3 days, while 155 flights were canceled at Shamshabad Airport. Bengaluru: 102 flights have been cancelled.

The new rules have the biggest impact on Indigo.

The entire business model of IndiGo is based on more flights, lower prices and faster turnout. More than 70% of its flights operate at night or till late night. There are frequent flights on short routes. When the new rules came, there was a sudden shortage of pilots.

The biggest mistake was that despite getting 18-20 months time, IndiGo did not increase the number of pilots as per the new rules. Rest of the airlines like Air India, Vistara and Akasa Air had already recruited pilots. Indigo could not manage this change.

As a result, hundreds of flights were canceled every day from the last week of November to the first week of December. Thousands of passengers remained stranded at the airport hungry and thirsty for 24 hours. Flight fares have skyrocketed. The company’s shares fell by 10-12% in the stock market.

The government found a middle solution
DGCA had to bow down due to severe problems of passengers and fear of collapse of the entire aviation system. Giving immediate relief on 5 December 2025, it was announced that now if the flight leaves even a little after 12 midnight, it will not be considered as full night duty. This means that the pilot will be able to fly the morning flight the next day comfortably. The decision of not giving any leave in lieu of weekly rest was withdrawn. The Civil Aviation Minister has directed all the airlines to give full refund in case of flight cancellation. Also, the stranded people have been asked to make proper arrangements to stay in hotels.

But this exemption was not given for free. DGCA has kept strict vigil on Indigo-

• Every 15 days, a complete report will have to be given as to how many pilots were increased and how the roster was corrected.
• Within 30 days, a complete roadmap will have to be given as to how the new rules will be followed 100% by 10 February 2026.
• There will not be even an inch of relaxation in all other safety related rules.

Then what will happen next?
Indigo has apologized and said that most of the flights will become normal by 10-15 December and everything will be completely fine by January. The company is now rapidly hiring pilots and changing the rostering system. But this whole matter has given a big lesson that aviation in India is growing so fast that only one company has more than 60% of the market. If it falters, the entire aviation system falters. Now the government and other airlines have also understood that thousands of new pilots and hundreds of new aircraft are needed in the next 5 years, otherwise such crises will occur again and again.