By Admin 
Whenever we buy any electronic item or any big item from the market, the first thing that comes to our mind is its guarantee or warranty. We also take information about this from the shopkeeper. The main purpose of getting information about guarantee or warranty is so that we do not have to worry too much if there is some defect in the goods. However, despite the guarantee, some consumers are quite upset because the shopkeepers refuse the claim.
Today we are going to tell you about your right and how you can complain about the shopkeeper in such situations. In fact, many times the company or the shopkeeper refuses to pay the claim even though the goods are under guarantee. If this is happening to you too then don’t worry, you can use your rights here.
Complaint Procedure
First of all, show your guarantee or warranty card to the shopkeeper. If the shopkeeper is not agreeing even if both are fine, then you can complain to the Ministry of Consumer Affairs or District Consumer Forum under the Consumer Protection Act 2019 of India. These institutions are there to protect your rights.
The shopkeeper refused? do this now
You have to go to a lawyer and write your name, shopkeeper’s name and address on a letter. After that you have to write about your complaint. Along with this, also submit your warranty or guarantee card in that application. This process is absolutely free.
Complain about the price in this forum
- If the price of your goods is Rs 5 lakh then a complaint will be lodged in the consumer forum of the district.
- If the amount is Rs 5 lakh to 20 lakh, then the matter will be complained to the Consumer Forum of the State Commission.
- If the price of the goods is more than Rs 20 lakh, then a complaint will be made in the Consumer Forum of the National Commission.
- According to the Consumer Forum Act, the complaint is applied through e-filing i.e. online. The consumer has the right to get all the information about the product and service.
Why is warranty and guarantee important?
Nowadays most of the goods have warranty or guarantee. However, this mostly happens on technical goods. It gives protection to the consumer on his goods. Technical goods are quite expensive and people cannot buy them again and again. For these reasons, companies give warranty or guarantee on these goods. This guarantee and warranty is for a limited period only. Under warranty, the defective item is repaired and under guarantee, if the item is defective, it is completely replaced or the money is refunded.
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