By Admin 
The matter is of February 18, 2017. On this day, this person living in Udhna, Surat went to the ATM to withdraw money. The ATM belonged to SBI and its account was in Bank of Baroda. He had to withdraw Rs 10,000. However, even after entering the PIN etc., cash was not withdrawn from the ATM, but the entire Rs 10,000 was deducted from the account. Like any ordinary customer, the man also complained to the bank several times, but to no avail. The bank shrugged it off by saying that the transaction was successful and the customer had received his share of the money.
Jatin did not accept defeat
Due to the bank’s repeated refusal, a person named Jatin Patel took the help of RTI (Right to Information). Through this, CCTV footage and journal log of the ATM was obtained. It became clear from the footage that Jatin did not get any cash from the ATM. However, despite this the bank refused to give the money. Then Jatin approached the consumer court. He filed a case with the District Consumer Disputes Redressal Commission (CDRC) of Surat. After the hearing, the court found that the bank not only ignored the customer but also did not return the money despite getting evidence.
Had to pay the bank
According to RBI rules, if the transaction fails, the bank has to return the money within 5 days of the customer’s complaint. In case of not returning the money, the bank has to pay a fine of Rs 100 per day. Since this case is nine years (3288 days) old, the bank was fined Rs 3288*100= Rs 3,28,000. Up to 9% interest had to be paid annually on the principal amount of Rs 10000. On top of this, he also had to pay Rs 3000 for mental torture and Rs 2000 for the legal battle.
It is clear from this that even after money is deducted from the account, but the transaction fails, the bank will have to return your money. If this does not happen, you can go to the Lokpal or consumer court with a copy of the transaction slip and complaint.
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