The Diwali of 255 passengers who returned to India from Milan city of Italy for the festival was overshadowed. Due to a technical fault in Air India’s Dreamliner flight, the flight had to be canceled on Friday (17 October 2025). Because of this, the passengers were stopped in Milan itself, although arrangements were made for their stay.
Technical fault in the plane coming to Delhi
The company said, “On October 17, AI-138 flight from Milan to Delhi was canceled due to technical reasons. The safety of all passengers and crew was given priority. Hotel accommodation has been arranged for all affected passengers. Due to limited availability, accommodation has been arranged outside the airport vicinity.”
Travelers returning home on Diwali stranded in Milan
Due to a glitch in the plane, the plans to celebrate Diwali of 256 passengers and more than 10 crew members going home for the festival got spoiled. One passenger’s Schengen visa was expiring on October 20, 2025, and he was immediately booked on another flight so that he could reach India before the visa expired. Preparations are on to send the remaining passengers on the flight on or after October 20.
Now when will the stranded passengers come to India?
A company spokesperson said, “Based on seat availability on Air India and other airlines, passengers have been rebooked on alternative flights on or after October 20. As the Schengen visa of a passenger was expiring on October 20, his ticket has been booked on another flight.”
Expressing regret at the inconvenience to passengers, the company said, “We will provide food and necessary facilities to all affected passengers. We are committed to the safety and welfare of our passengers and crew.” Air India’s Boeing 787 Dreamliner (VT-ANN) has faced technical glitches on long-haul routes in the past as well.
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