By Admin 
The Delhi government has started a new and easy way to listen to the complaints of citizens and resolve them quickly. Now people of Delhi can file any complaints like electricity, water, cleaning, traffic, parking, road, or any government service related problems directly with the same app. The name of this app is Delhi Mitra App. This app is a single platform for all government departments like Delhi Government, Municipal Corporation (MCD), Delhi Police, DDA, NDMC, Delhi Cantt etc., so that you can register your complaint from anywhere and anytime. So let’s know how to complain on Delhi Mitra app and in how many days the solution is available from it.
How to complain to Delhi Mitra app?
From the Delhi Mitra app, you can file a complaint in four easy methods like –
1. Mobile App – Download the Delhi Mitra app on your smartphone. Login with OTP by entering the mobile number. Then choose the department, write your complaint, put photos and submit it.
2. Web portal – Open Delhi Mitra’s website portal. At the same time, adopt the entire process and login to OTP and file a complaint.
3. WhatsApp – Send your complaint to the government WhatsApp number associated with the app. A complaint will be lodged in the system from there.
4. Call Center – You can get a complaint by calling a toll free number. The call center agent will listen to you and record it in the system.
Apart from this, if someone has given a hand written complaint, then it will also be uploaded in the system in digital form. These complaints can be deposited in the Chief Minister’s Office, Ministers, MLAs or any government department.
What is the status of the complaint? How long will the solution get?
On every complaint, SMS update will be available, that is, on every step you will keep getting the message on which stage your complaint is. Now the case will be open in the system till the solution is, and senior officials will monitor themselves. If the solution is not correct, then you can give negative feedback, so that your complaint will automatically go to the upper authorities. If there is no solution for the second time, then there will also be a chance of review for the third time. The government has decided that every complaint will be resolved inside the deadline, while every Wednesday from 10 am to 12 noon, the Grievance Redressal Officer will meet the people without appointment and you can keep your complaint directly. The cabinet has decided that this new system will be fully implemented in the next two months.
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