By Admin 
Delhi CM Rekha Gupta Complaint Portal: Now it is going to be easier than before to reach the Chief Minister in Delhi. Chief Minister Rekha Gupta has started many new IT initiatives in the Secretariat. Whose objective is to deliver government services directly to the citizens. This step has been said to be inspired by Prime Minister Narendra Modi’s Digital India vision.
Filing complaint through new system. Its tracking and monitoring of the solution will be completely online. The government claims that this will reduce the hassles of departments and ensure accountability. Know how you can convey your complaint to CM Rekha Gupta.
Complain through CM Jansunwai portal and app
The Chief Minister Jansunwai Portal and Mobile App has been designed as a single window platform for the citizens of Delhi. Here, complaints related to Delhi Municipal Corporation, DDA, Delhi Police and all the departments of Delhi Government can be registered at one place. Departments and areas have already been mapped in the system.
So that the complaint reaches the right officer directly. The user interface has been kept simple. So that a person can easily register his views even if he has less technical knowledge. As soon as the complaint is submitted, a unique reference ID is received. So that the entire further process can be tracked.
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Complaint will be monitored
In the new system it is not just about filing complaints. Rather, the complaint will also be resolved in due time. For this, a three-tier system has been implemented which includes Public Grievance Redressal Officer, Appellate Authority and Final Appellate Authority. If the solution is not found within the stipulated time or a satisfactory answer is not received. Then the matter will automatically reach the next level. SMS updates will be sent at every stage. If citizens wish, they can also send reminders. If the feedback is negative then the system will automatically advance to the upper level. .
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Submit complaint directly to Chief Minister
The government has given four different mediums to lodge complaints. First online portal, second mobile app, third call center number 1902 and fourth offline method directly through the Chief Minister’s Office. That means, if your complaint is not resolved then you can directly go to the Chief Minister’s office and submit your complaint directly to the Chief Minister.
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