By Admin 
Extra Gas Charge Complaint: Since then LPG prices have increased in the country. Since then many types of news are coming out regarding the use of gas. Meanwhile, a new trend has also been seen. Where some hotels and restaurants are charging more money from customers by adding gas charge separately to the bill. Many people consider it normal and make the payment.
But actually it is against the rules. Now strictness has also started on this. The Central Consumer Protection Authority has made it clear that charging such extra charges is wrong. That is, if apart from food and tax, any gas charge has been added to your bill. So you can also complain.
What do the rules say?
News is coming from many places in the country. Where gas charges are being taken separately in hotels and restaurants. Which is wrong according to the rules. If you understand in simple language, it is the job of the hotel or restaurant to add its expenses to the price in advance. In this way, adding separate charges later is against the rules.
- The cost of LPG, electricity or fuel is a part of business cost.
- It is considered wrong to add it separately to the bill.
- The price written in the menu will be considered as the base price.
- Only applicable taxes can be added on top of this.
CCPA has declared it illegal under consumer protection law. That means this charge is not correct. If this happens, you can complain.
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What to do immediately if you see gas charge in the bill?
If such a bill comes in front of you. So instead of ignoring it, it is important to take immediate action. Many times people give money to avoid hassles. Due to which this thing gets promoted. But you don’t do this. Rather take the right steps.
- First of all ask the restaurant staff about this charge.
- If the answer is not satisfactory, ask for the charge to be removed.
- Keep a photo or copy of the bill with you.
- If necessary, talk to the manager and ask for written clarification
Remember that no extra charge can be taken forcefully from you. You have every right to refuse.
How to complain?
If the hotel or restaurant does not listen to you, the next step is to complain. Now the process for this has also been made quite easy.
- Call the National Consumer Helpline or lodge a complaint online.
- The matter can also be taken to the consumer court.
- It is important to keep bills and proof of conversation.
- If the complaint is found true then action can be taken at the concerned place.
CCPA has clearly warned that strict action will be taken in such cases. So next time if gas charge appears in the bill. So instead of remaining silent, take the right steps.
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