By Admin 
The Prime Minister of the Central Government Ayushman Bharat Yojana provides free treatment up to 5 lakhs annually to the poor and needy families. Under this scheme, more than 41 crore Ayushman cards have been made so far and about 31,466 hospitals across the country are included in this panel. There are also about 14,194 private hospitals among them.
Despite this, many times complaints come up that hospitals involved in the scheme refuse to give treatment to the card holders. Regarding this, the government’s rules also clearly say that if the hospital involved in the panel has treatment for the related disease, then it cannot refuse. If someone does this, then the hospital can be processed, it can be removed from the panel. In such cases, the card holders also have many options to file a complaint.
Complaint online
If the hospital refuses treatment, then online complaint can be filed first. For this, you have to go to the official portal https://cgrms.pmjay.gov.in/grms/loginnew.htm and click on Register Your Grievance. After this, the scheme has to be selected by entering the captcha code and you can submit the complaint by filling the information sought. When a complaint is filed, a grives ID is available which needs to be preserved.
You can also call on toll free number
National toll free number 14555 can be issued to complain. Apart from this, different states have also given their helpline numbers.
- Helpline number of Uttar Pradesh- 180018004444
- Helpline number-18002332085 of Madhya Pradesh
- Helpline number-104 of Bihar
- Helpline number of Uttarakhand- 155368 or 18001805368
You can also complain with Umang app
Another easy way to file a complaint is Umang app. In the app, go to the section of Ayushman Bharat and choose Grievance Redressal and after that you can file a complaint by filling your information there. While complaining, it is necessary to note Ayushman card photo, hospital slip or refusal proof like audio or video and complaint date and time. Along with this, the status should also be kept checking continuously with the grives ID mixed.
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