By Admin 
Rapido Traffic Charge: Ride-Heling App Rapido has launched a new charge system, which has shocked the passengers. Now if there is more traffic during your ride and there is a delay in the journey, then you will also have to bear the expenses. On traffic delay of more than 10 minutes, an additional fee of Rs 0.50 will be charged every minute, the maximum limit has been fixed at Rs 30.
Heavy resentment among consumers
There is an atmosphere of resentment against Rapido in cities like Bengaluru regarding this decision. Many users have described this rule as “inappropriate” and “exploitative”. He has raised the question that when traffic is not under his control, then why is the charge being charged for him?
Traffic is not my fault
Talking to The Hindu, Pavitra Rao, a resident of Hebbal, said that he had already given a tip of Rs 40, but still he had to pay an additional fee due to traffic. He said, “The driver should get a remuneration, but it is wrong to take charge of what is not in the bus of the passenger. It seems like a forced recovery.”
First tipping dispute, now uproar on traffic charge
Recently, questions were also raised about tipping on Rapido, when the company started giving option of ‘Tip’ while booking the ride. Regarding this, Consumer Affairs Minister Prahlad Joshi had instructed the CCPA (Central Consumer Protection Authority) on May 21 to investigate. After this, Rapido, Ola and Uber changed the language to “add more (voluntary)”, but users say that the experience is still the same.
Trust is breaking
People say that these platforms are now earning money from the situation which are not in the hands of the customer. This is a matter of ending the trust. In such cases, regulators should intervene so that transparency remains.
CCPA investigation continues
Currently, CCPA is reviewing the entire matter, but no official statement has come from Rapido so far. Complaints of consumers are increasing and it is expected that the government will take strict action on this.
This step of Rapido is also in the circle of questions because now passengers have to pay the reasons which are not under their control? Consumers say that “If this trend starts, every traffic signal will be handed over a new bill.
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