IndiGo Crisis: Indigo, the airline company which controls about 60 percent of the country’s domestic flights, is currently going through a serious crisis. The situation became so bad that the government had to intervene and DGCA issued a notice to the company. The same issue was also raised by the Congress party in the Lok Sabha on Monday. Due to continuous flight cancellations, delays and passenger complaints for the past one week, there was a negative sentiment in the market about IndiGo, which had a direct impact on its shares. There was a huge fall of up to 7 percent in Indigo shares during intra-day trading.

Big fall in Indigo shares

However, the airline says that it is trying to increase the number of flights and rapidly improve its on-time performance. Meanwhile, global brokerage firm Jefferies has described IndiGo’s current crisis as a “buying opportunity” for investors. Jefferies on Indigo’s shares buy While giving rating, target price has been fixed at Rs 7,025, which shows a possible gain of about 31 percent from the current price. According to the firm, regulatory changes made by the government and some operational shortcomings are responsible for IndiGo’s situation.

The airline company is trying for speedy recovery. IndiGo operated 1,650 flights on Sunday, whereas the number was 1,500 a day earlier. On-time performance also increased from 30 percent to 75 percent. Earlier, on December 5, the company had to cancel more than 1,000 flights in a single day. To handle the situation, Indigo took action over the weekend. Crisis Management Group (CMG) Formed, in which all key board members and senior leadership were included.

Airlines are recovering fast

CMG reviewed the operational situation through frequent meetings, while IndiGo CEO Peter Elbers, in a message to passengers, acknowledged that December 5 was an extremely challenging day for the company, when about 60 percent of daily flights had to be cancelled.

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Due to continuous cancellation of Indigo flights, the condition of people traveling across the country has become worse. In the last four days, more than three lakh passengers are stranded at the airport. Some are not able to reach their homes, some are missing events and meetings. There is an atmosphere of waiting and tension everywhere.

‘Santosh Kumar Nahar’s two month old show cancelled’
Well-known violin artist of Hindustani classical music, Santosh Kumar Nahar is also very troubled by this crisis. His show in Agartala was booked two months ago. He was supposed to fly on December 5, but the flight got canceled on the same day. Today i.e. on Saturday he booked a new ticket. Everything appeared to be updated in the system, but as soon as they reached the airport, they got another shock when they came to know that today’s flights were also cancelled.

Santosh says, ‘I requested Indigo to send me via Guwahati or Kolkata, but these people are unable. Tickets are not available before 8th December, now when we have to go today, what is the use of tickets for 8th? He has also requested for refund at the counter, but he does not know when he will get the money. Apart from them, many people are also waiting at the airport to go to Agartala.

‘Malini Awasthi is also worried’
Earlier, folk singer Malini Awasthi had also struggled with the same problem. By sharing the video he had said, ‘Indigo is very sad.’ He said that it is a big responsibility for every artist to reach the event on time, but the canceled flights of Indigo have created chaos from Kolkata to Mumbai. Tickets of other airlines are also available at such expensive prices that people are forced to buy them.

‘More than 2000 flights cancelled, chaos at airport’
Indigo has canceled more than 2000 flights so far. Long lines, worried faces and people’s restlessness to reach their destination are clearly visible at the airports. Many people’s events, meetings and family plans have been spoiled due to this sudden crisis.