Indigo Refund Complaint: In the recent past, many IndiGo flights were canceled and delayed. Due to which thousands of passengers were directly affected. The biggest problem was that even after the tickets were cancelled, people did not get the refund on time. Posts started appearing continuously on social media. Where the passengers were talking about the money stuck for weeks.

Seeing the matter escalating, the Civil Aviation Ministry itself had to intervene and gave a deadline to the airline to process the refund. But if your flight was canceled and the money has not been returned yet, then it is important to know where and how to lodge a complaint. So that we can get money.

Where to complain if refund is not received?

If your IndiGo flight has been canceled and the refund has not been received yet. So first of all go to the official website of the airline. There, the option of complaint related to refund is available in the Customer Support or Help section. Here you have to fill your PNR number, mobile number, email ID and ticket related information. Your complaint gets registered as soon as you submit the details.

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Apart from this, AirSewa portal and app of Civil Aviation Ministry is also active for refund complaints. The complaint registered here goes directly into the ministry’s system. So that action can be taken faster. The special thing is that as soon as the complaint is filed, you get a tracking number. From this number you can see at what stage your complaint is and how far the refund process has reached.

How to complain on AirSewa app

If you want to register your complaint through AirSewa app. So first of all download it from Google Play Store or Apple App Store. After opening the app, sign up or login with your mobile number. After this go to the Grievance Redressal section present on the home screen. Here you have to select the concerned airline. Now upload your PNR number, boarding pass and necessary documents related to ticket or receipt.

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After filling all the details, tap on the submit button. As soon as the complaint is filed, you will get a reference number. With which you can track the status. If your complaint is not resolved within 30 days. So you can contact the Grievance Officer of DGCA.

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DGCA New Rules 2025: The government is planning to give a gift to those traveling by air. Directorate General of Civil Aviation (DGCA) has released its new draft guidelines. In which information has been given that now passengers will be able to cancel or modify their tickets within 48 hours of booking the ticket.

No extra fee will be charged for this. If this proposed rule of DGCA is approved, it will directly benefit the passengers traveling by air. Those who want to change or cancel the ticket in case of any emergency. Such people will no longer suffer financial loss.

How will you get benefits under the new rules?

DGCA will provide free modification or cancellation window to air passengers 48 hours after booking the ticket. That is, if the passenger changes his plan within 48 hours of booking the ticket, he will not have to pay any additional fee.

Also, DGCA has directed the airline companies to immediately refund the amount of canceled or modified tickets.

Why are these changes being made?

DGCA often receives complaints from air passengers that airlines charge heavy charges for canceled tickets. Many consumer organizations have also complained in this regard. DGCA has decided to make this change keeping the passengers in mind.

This decision can help in maintaining a balance between passengers and airline companies. Passengers will also get time to cancel or modify their tickets. Due to which complaints can be reduced. Also, under the new guidelines, there is a plan to speed up the refund process. Which will provide a lot of help to the passengers.

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