Every day one or the other call comes in which it is said, “Your KYC is closed”, “ATM will be blocked”, “Do you want to get a loan approved?” And then as soon as you click on any link, money is lost from the account. But TRAI has started a big action plan, so that people can be protected from spam calls and cyber fraud. In the 9th Joint Committee of Regulators (JCoR) meeting held in Delhi on Thursday, TRAI along with RBI, SEBI, MeitY, NPCI and many ministries took many important decisions regarding digital security. Big companies like Google, Meta, GSMA and COAI also participated in this meeting. The main objective of the meeting was to protect users from fraud and make the system clean.

What will change after this meeting?

Now bank calls will come only from the number “1600” – TRAI has decided that now banks, finance and insurance companies will call only from numbers starting with 1600. Earlier this series was limited to some banks, rest of the companies used to call from old 140 or mobile number. Thugs used to take advantage of this. Now it has been decided to bring everyone into this series. Meaning, if no call is coming from “1600” then understand that he is not a bank person but a fraudster.

Links sent in SMS will now be pre-verified. Companies will now have to whitelist their URLs, app links, OTT links and callback numbers with TRAI in advance. This will expose fake websites or apps like “click and get rewards”.

Blacklist will also be public- TRAI and telecom companies will now release the list of those companies which have been caught in spamming or fraud. That means the names of the thugs will now be visible directly on the website.

OTP system will be more secure- TRAI is now implementing security features like captcha and real-time verification so that it is not easy to steal someone’s account or data.

TRAI Chairman Anil Kumar Lahoti says that maintaining trust in the digital world is most important. The steps taken today will strengthen both the security and transparency of users.

That means now is the time to say goodbye to fake calls. Soon, when you get a call from “1600” on your phone, understand that it is from the bank and not from some fraudster.

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