Amidst the recent incidents of Air India aircraft, the airline’s leading campbell Wilson has said that in view of the large size of the Air India Group, it is completely normal for such incidents. Aviation company is planning to give ‘e-vouchers’ to passengers to make up for its cabin crew to compensate for a decrease in service.

The scheme has been made in the backdrop of the cancellation of flights and delays due to service related problems by passengers and technical faults in some aircraft. Wilson said that like all airline companies, it also faces a variety of operational conditions, some of which are under its control and some are not.

‘Events are normal in view of work’

He said in a message to the employees on September 5, ‘When we focus on us, it is important to provide clear and accurate information and correct reference on time. Therefore, in recent weeks we have been more transparent than normal in reporting events and events, no matter how young they are.

According to him, this transparency will help in creating confidence over time. He said, ‘Initially when we openly informs every small and big incident, then obviously our mention increases in the news. The Air India Group operates more than 1,200 flights every day, almost every minute a flight. In such a situation, all this may take more, but these incidents are common in view of the scale and size of our work.

Air India Group creates more than 1,200 flights per day

Air India Chief Executive Officer (CEO) and Managing Director also said that the airline has empowered its frontline teams that when there is a shortage in service, they can give e-vouchers to passengers so that their problems can be resolved immediately.

He said, ‘We are also working to provide this ability to our cabin crew, so that they can provide immediate solutions to customers during the journey.’ Air India Group, consisting of Air India and Air India Express, operates more than 1,200 flights per day.

Also read:- Why did Lashkar demolish the headquarters Markaz Taiba in Pakistan, had the loss in Operation Sindoor?

Air india crisis: Recently, after the Tata India aircraft crash near Sardar Vallabhbhai Patel International Airport in Ahmedabad, the airlines company is currently going through the most challenging phase. Plain crash has become the biggest challenge for Air India at this time. In such a situation, now the chairman of Tata Group N.K. Chandrasekhar has taken over the responsibility of Air India’s daily operations. N Chandrasekaran is currently working for the welfare of the employees along with security reviews, sensitive government relations, flight maintenance as well as employees.

History is a witness that whenever the situation of crisis has come, he is handled by the chairman of Tata himself. For example, when Tati Steel was on fire in 1989, JRD. Tata led the front to handle the whole situation and led it to him.

Tata chairman handled the front in crisis

Whether it was an attack on the Taj Hotel on 26 November in Mumbai or a scam in Tata Finance, Ratan Tata came out as Tata Chairman all the time. N. while living in TCS He is also known for taking the right decision to overcome Chandrasekaran to overcome the crisis.

According to reports, Air India CEO Campbell now N. Chandrasekaran is working together on regulatory cases and strategic plans. The way he has experienced with Tata, in such a situation, the way action is needed immediately, Chandrasekaran can handle it well.

Air India needs special focus

Group officials believe that Air India needs special attention at this time. He says that in the past N. Chandrashekaran has worked on the airline headquarters. In such a way, the way the focus and immediate action is needed on the airline, only the chairman of the group can do this work. Officials believe that there is a lot of need to recreate the reputation of Air India and win the trust at this time.

Significantly, on June 12, Air India’s Boeing aircraft crashed in Ahmedabad. In this incident, 241 out of 242 passengers were also killed. These included 12 crew members. It was announced by Air India to give one crore rupees to the families of all those killed.

Also read: Gold came to less than one lakh, silver is also cheaper, know the fresh sense of your city on 25 June 2025