Amazon Open Box Inspection: There is controversy over Amazon’s mandatory open box inspection fees. People are raising questions on this additional charge and are also criticizing Amazon’s return policy.

‘Open box inspection fee’ is charged on some orders, a debate has erupted on social media regarding this. Customers say that why they have to pay separately for such a process, due to which they feel that the seller benefits more.

Amazon is scamming users

This controversy once again came into discussion when a user re-shared his old X post. In that post, he had accused Amazon India of running a “new kind of scam”. The user says that on an order of Rs 14,999, Amazon had added an open box inspection fee of Rs 99.

What are you smoking? @amazonIN . Adding open box inspection for every item? It is your job to deliver properly isn’t it? You are saying you can’t assure safe delivery, we have to pay you to make sure your job is done correctly. This is just day light robbery. pic.twitter.com/IHsfbpu1RX

— Talk to my hand (@prathap_minnu) July 21, 2026

User X had raised questions on Amazon India’s open box inspection fee in his post. He had written that what kind of a new method is this, in which customers have to pay a separate fee for open box inspection, they are not even given any option to take it or not. He also wrote that once the inspection is done, the facility of return and replacement also ends. The user also said that if there is any defect in the product after inspection, what will the customer do?

Fee increased from Rs 99 to Rs 149

After a few months, the user again raised the same issue and claimed that the earlier fee of Rs 99 has now been increased to Rs 149. He wrote that now customers have to pay Rs 149 just for someone else to open the box of their purchased goods and after this the customer also loses the rights like return or replacement, that is why many people raised questions on this additional fee and the return policy of Amazon.

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This post quickly went viral on X. After this, many users gave their opinion on the open box inspection policy and also told about their experiences.

Seeing the viral post, Amazon India responded with X. The company wrote that it is sorry to know about the problems related to returns and replacements in orders with open box inspection. The company asked the user to contact the customer support team through chat and assured that their team will provide necessary assistance. It was also told that the chat link will last only for 1 hour.

After this issue, many people on social media raised questions on the additional fee being charged for open box inspection. One user wrote that according to the Consumer Protection Act, this is the responsibility of the company. In such a case, the customer can take legal action against the company and may even win.

Challenge Amazon and Flipkart – Users

Another user advised not to purchase from the e-commerce platform. He wrote, “Buy the goods directly from the official website of the company, postpone the purchase for some time due to the increasing dominance of Amazon and Flipkart and challenge Amazon and Flipkart.”

Comparing the experience of Flipkart, a user said that open box inspection is free on Flipkart. He had ordered the shoes two days ago. The delivery person said, “Brother, please check carefully, there is no hurry.” Only when you are completely satisfied, give me OTP.

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