Complaint Against e-Commerce Platforms: The business of e-commerce companies becoming increasingly popular in the country is continuously increasing, but with this questions are also being raised about the functioning of these platforms. There have been many such cases in recent months, in which additional fees are being charged from customers for choosing the Cash on Delivery (COD) option. Now the government has taken a tough stand on this and has intensified the investigation against such companies.

E-platforms came under government target

The Department of Consumer Affairs is checking the e-commerce platforms that charge additional charge on the option of cash payment from customers. Union Minister Prahlad Joshi recently called such cases “dark patterns” in a tweet – that is, misleading strategies that consumers are misled and made additional payment.

Joshi said that the government will take strict steps to protect the rights of consumers and make necessary improvements to increase transparency in the e-commerce sector.

“Handling Charge” being charged on cash on delivery

The controversy came to light when many consumers shared screenshots on social media, in which some companies charged additional fees in the name of “payment handling charge”. Many users on the X (X) platform also expressed displeasure over “Rain Fee” and other additional charges on apps like Zomato, Swiggy and Jepto.

After these complaints, the government is now in action mode on this issue. Joshi on Friday tweeted that these cases would be investigated in depth and strict action will be taken against the companies who are violating the rights of consumers.

Government in preparation for new law

The government has already warned e-commerce companies not to treat consumers inappropriate. Along with this, preparations are also underway to introduce new laws to stop activities like “dark patterns” and additional fee recovery.

The government’s goal is to ensure that consumers get complete transparency during purchases and they are not misled by hidden charges or misleading options in any way. Overall, the government is strictly expected on e-commerce companies that online shopping can be made more transparent and consumer-interest in the coming days.

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