Whenever a customer purchases from the mall. So everything purchased at the billing counter is paid. There are often long queues on the counter and people want to get out by paying quickly. But during this time, many times customers have to face such a problem.

It is often seen that different types of information is asked from the customer at the billing counter. This includes details like name, address and mobile number. Many people understand that it is necessary to give this information. Otherwise the billing will not be complete.

The employees of the mall ask for mobile numbers by insisting from the customer. The reason for this is said that it is necessary for the entry in the billing system or it is used to tell offers and schemes. Normally people do not refuse it.

But it is not necessary to get a mobile number from any customer in the name of billing. If the customer wants, he can share this information. But if a customer wants, he can also refuse it. No goods or his employee can compel to give the number to the customer.

It is clear under the Consumer Rights Act that forced personal information cannot be obtained from the person who shop. Details like mobile number can only be shared on the customer’s will. If pressure is made in a mall like this. So this is wrong and the customer can complain.

The next time you go to shop in the mall and ask for a mobile number at the billing counter. So keep in mind that this is not necessary. It is your right to refuse to give it. If pressure is made, then it can complain directly to the consumer forum.