Zomato: Deepinder Goyal, founder and CEO of Zomato’s parent company Eternal, has said that the company’s food delivery unit (Zomato) fires about 5000 gig workers every month. He revealed this while talking in the podcast of YouTuber Raj Shamani.

Lakhs of gig workers leave their jobs on their own

He also said that apart from being fired from the job, about 1.5 lakh to 2 lakh gig workers leave the job on their own every month. Apart from this, the company hired around 1.5-2 lakh new people every month. Till the last quarter, food delivery was Eternal’s biggest business. Then it was overtaken by its quick commerce unit Blinkit.

However, Gurugram based Zomato is still the biggest profit earning engine for the company, Apart from Zomato and Blinkit, Eternal District also runs an outgoing business on labels and a business-to-business (B2B) grocery supply vertical Hyperpure,

Reason for mass layoffs

Regarding people leaving the job of delivery boy on a large scale, Deepinder said, many people consider this role to be temporary. Some people choose this work in case of sudden need of money and then leave the job after earning money as per need.

Talking about large-scale retrenchment of people from jobs, Deepinder said that many times there are fraud related incidents behind this, such as delivery partners showing the food as delivered even when it was not delivered or cases where customers were promised change for cash-on-delivery orders, but they never received it.

Facilities for gig workers

He also wrote on the facilities provided to gig workers, the demand for PF or guaranteed salary for gig workers like full-time employees is not right according to the model for which it has been created. This is because there is no fixed shift for delivery partners. They are not assigned any fixed location for work. They themselves decide when to log-in and log-out. Or they have to deliver to some place in the city. They choose their own location. They have the freedom to add or remove locations for work as per their choice.

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Big news came amidst the strike of gig workers, social security benefits will be available only after fulfilling these conditions.

Gig Workers Strike on New Year Eve: The news of a nationwide strike by gig workers on New Year’s Eve certainly raised concerns among consumers, especially whether services like 10-minute delivery would be affected. However, despite the ongoing strike demanding better working conditions and higher pay, Zomato and Swiggy completed a record number of delivery orders on New Year’s Eve.

Gig workers strike has no effect

While this did not indicate any major impact on the business of Zomato and its quick-commerce unit Blinkit, on the other hand the debate intensified on social media whether the 10-minute delivery model puts additional pressure on delivery riders.

Zomato founder and CEO Deepinder Goyal responded to this entire matter on social media platform X. He said in the post that there was talk of a strike by gig workers for the past few days, but despite this, Zomato and Blinkit completed the record delivery a day before. Goyal clarified that during the 10-minute delivery, there is no compromise on the safety of the riders and the major reason for the criticism regarding this model is the lack of complete understanding among the people regarding the design of the system.

Goyal said – fast delivery is determined by infrastructure

Explaining in detail how the 10-minute delivery works, Goyal said that the responsibility of fast delivery does not depend on the speed of the riders, but on the strong infrastructure. According to him, this facility is possible because of the dark stores located near the customers’ homes.

He said that there is no expectation from the delivery partners to drive fast. Under the process, picking and packing is completed in just two and a half minutes after the order is received on Blinkit, while the remaining time covers a distance of about two kilometers, which equates to an average safe speed of about 15 kilometers per hour.

Zomato hikes platform fee: Food delivery company Jomato and Quick Commerce App Blinkit’s parent company Eaterial has increased its platform fees. The company announced on Tuesday that now 10 rupees platform charge to be taken from customers has been increased to Rs 12. That is, an increase of about 20% has come into force. Significantly, the company first started the platform charge on 2 August 2023.

Why is this not a slight increase?

Even though this increase was just 2 rupees, but according to experts, its effect is big. It is estimated that the company fulfills around 2.5 million orders daily. In such a situation, the company can earn additional Rs 15 crore daily from platform fees. On an annual basis, this income can reach Rs 180 to 200 crore.

However, users have also expressed their displeasure over this decision. He says that while discounts and offers are being reduced on the platform on the one hand, on the other hand the platform fees are continuously increasing.

Company will increase huge profits

In the June quarter, the company’s net profit had come down to just Rs 25 crore, compared to Rs 253 crore in the same period last year. However, on the other hand, the company’s revenue has increased from Rs 4,206 crore to Rs 7,167 crore. This increase has been possible due to aggressive investment in blinkit and other new businesses.

Jomato’s journey of platform fees

August 2023: For the first time a fee of Rs 2 is implemented

By the end of 2023: it increased by Rs 3

1 January 2024: Fees increase to Rs 4

31 December 2023: Temporary fees have been temporarily reduced to Rs 9

After this, the fee was permanently for Rs 10

And now it was increased to Rs 12 from September 2025

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