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Controlling the passenger crowd at the railway stations and Inter-State Bus Terminal (ISBT) of the capital Delhi during festivals is a big challenge, to deal with which the Railways and Transport Department have made special arrangements for passenger management at the stations and bus terminals so that uncontrolled crowding on the platforms and bus stands is not created and passengers can be ensured safe travel.

In view of the increasing crowd during the festive season, a new system is being implemented for crowd control at New Delhi Railway Station, under which now passengers with reserved tickets will also be kept in the ‘holding area’ for some time before reaching the platform.

Temporary Holding Zone for Reserved Passengers

Railways is preparing a temporary holding area towards Ajmeri Gate, where passengers with reserved tickets will be kept 60 to 90 minutes before the train departure. Only after this they will be given entry on the platform. This system is being implemented keeping security in mind after the overcrowding incident in February.

According to railway officials, this will prevent chaos at the station and the movement of passengers will remain controlled.

Apart from this, the permanent holding area already prepared for passengers with unreserved tickets has been made more convenient. Railways plans to depart most of the unreserved trains from platform number 16, so that passengers do not have to cross the foot overbridge and can directly reach their platform. Additional deployment of RPF soldiers will also be done in this area.

Security arrangements will be strengthened

In view of the crowd on the occasion of festival, Railways has decided to deploy additional RPF force at New Delhi and Anand Vihar stations. CCTV cameras are being installed in the temporary and permanent holding areas of both the stations. At the same time, new X-ray machines have also been installed in the permanent holding area to check luggage.

Railway officials say that this time equal emphasis has been given on both security and management so that passengers do not face any inconvenience.

Delhi Division DRM Pushpesh Tripathi inspected the Ajmeri Gate holding area on Friday. This area is almost ready and the inspection report has been sent to the ministry. It is expected that it will be formally inaugurated in the next two to three days. Officials say that this new system will play an important role in crowd management at railway stations during the upcoming festivals.

Strong arrangements for crowd control at ISBT also

Special arrangements are also being made in view of the festivals at major inter-state bus terminals of Delhi, such as Kashmere Gate (Maharana Pratap ISBT), Sarai Kale Khan ISBT, and Anand Vihar ISBT. Under this, to improve the movement of passengers and buses at Kashmiri Gate ISBT, separate entry-exit routes have been made so that the crowd can be directed.

At Sarai Kale Khan ISBT, safe and extended waiting areas have been created for waiting passengers, and line management will be done by installing barriers and railings. At the same time, since Anand Vihar is connected to ISBT railway station, arrangements have been made to operate the passenger stream in a coordinated manner so that there is no jam in passenger transition (bus to train or train to bus).

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