Nowadays, people prefer flight over bus or train for travelling. Because it not only saves time, but is also the easiest means to cover long distances. But sometimes the flight gets canceled suddenly or gets delayed by hours, in such a situation the passengers have to face a lot of trouble. This problem increases further in the winter season, when flight operations are affected due to fog. In such a situation, if you are also going to travel by flight, then it is important to know that if the flight gets delayed, full refund is given and what is its process.

When do I get full refund?

According to the rules of the Directorate General of Civil Aviation, if a flight is delayed by four hours or more, then passengers get two options from the airline. In the first option, passengers can take the next flight or in the second option, they can take full refund of the ticket. At the same time, if the airline cancels the flight due to technical fault, shortage of staff or its own fault, then the entire ticket amount is refunded to the passenger without any deduction. At the same time, if the flight timings have been changed and the passenger does not want to travel, then he can also get a full refund.

What is the responsibility of the airline?

In case of flight delay, some responsibilities of the airline have also been fixed. In this case, if the flight is delayed by 2 to 3 hours, then the passengers should be provided food or snacks by the airline. Whereas if the flight is delayed by more than 6 hours, then passengers have to inform it at least 24 hours in advance. If the flight is at night and passengers get stuck due to long delay, then the airline has to arrange hotel stay for them.

How much refund can I get?

• If there is a delay of less than an hour, you can get a refund of Rs 5,000 or the base fare of the ticket.
• If there is a delay of one to two hours, you can get a refund of Rs 7,500 or the base fare of the ticket.
• If there is a delay of more than two hours, you can get a refund of Rs 10,000 or the base fare of the ticket.
• However, the rule of giving compensation to the airline does not apply in unusual situations like bad weather, security reasons or disaster.

What is the process of refund water?

In case of flight delay or cancellation, the passenger has to request for refund through the same channel through which the ticket was booked. For this, one has to go to the airline’s website and select the refund option in the Manage Booking section. Apart from this, if the ticket has been booked through a travel agency or any third party app, then it will have to be canceled from there. Whereas the refund money usually comes to the account from which payment is made in 7 to 10 working days. However, if the airline refuses to give refund or if you get more time, then you can complain about it on DGCA and Seva Portal.

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Operation Sindoor: On the 15th day of the terrorist attack in Pahalgam, Jammu and Kashmir, India retaliated by retaliating on Pakistan under ‘Operation Sindoor’. Tension between the two countries is still going on. However, after this, the Government of India has banned temporary airspace as a precaution, due to which many flights were also canceled.

Keeping security in mind, 27 airports in northern, western and central India were also closed till 5:29 am on Saturday, May 10. In such a situation, if you are also among those whose flights have been canceled, then this news is for you. After the flights are canceled, the first question must be coming to the mind, “Will I get refund?” Or “Can I change my ticket without giving additional charge?”

Keeping this dilemma of passengers, many big airlines like Indigo, Air India and SpiceJet have issued advisory and told the customers about their policy. In these, information from full discount to full refund has been given in cancellation.

Air india

The Air India Group said on 7 May that the security personnel who have booked tickets for travel till 31 May 2025 in Air India and Air India Express. If they cancel this ticket, then they will get full refund. If your flight is canceled by Air India at the last moment, then you can ask for a refund through a manage booking option on the website or app or you can get your flight respondulous through self-service re-commodation facility on the website. You will be given a Residualing link in flight cancellation notifications on email, by clicking on which you can get complete information.

Indigo

IndiGo has waived tickets and cancellation charges on all flights coming to Srinagar. IndiGo has extended the facility of free response and cancellation for the booking made by 22 April or before April 30. For more information, you can visit https://goindigo.in or call +91 124 4973838 – +91 124 6173838.

Spicejet

SpiceJet has issued a notification to cancel flights coming from Leh, Srinagar, Jammu, Dharamshala, Kandla and Amritsar on May 10, 2025 till 5:29 am. Passengers affected by cancellation can visit http://changes.spicejet.com or call 24×7 helpline number +91 (0) 124 4983410/ +91 (0) 124 7101600.

Online travel portal ixigo has also arranged full refund for its users.

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India on alert after ‘Operation Sindoor’- 27 airports closed till May 10, see full list of airports closed

Flight cancellation refund rules: The armed forces of India have carried out air strikes on terrorist bases settled in Pakistan today i.e. on 7 May. The Indian armed forces have avenged the gruesome terrorist attack in Pahalgam in Kashmir on 22 April. Operation was verified for this. In which 9 terrorist bases have been destroyed. After this operation of the Indian Armed Forces, there has been a panic in Pakistan.

In view of this, the Government of India has closed 9 airports in the country. That is, flights have been banned from these airports. Due to which many flights have also been canceled. If it also includes your flight. So will you get a refund or not. Know what is the rule.

In a situation like war, flight cancell will be refunded?

Let me tell you if a situation like war is formed. And the flight is canceled. So in such a situation, refund can be found. Explain that flights have been stopped at about 9 airports in the country. Due to which many flights have been canceled. If your flight is also included in it. Then you are entitled to refund. According to the rules, you should get complete refund without any cancellation charge.

https://www.youtube.com/watch?v=zaamcvp2_5g

Because this decision has been taken by the airline. According to the rules of the Directorate General of Civil Aviation, if the flight of the airline mistakes is canceled. Then in such a situation the passenger gets the entire money back. However, you need to call the airline helpline and get information.

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What will be its process?

If your flight is canceled, then you have to go to the airline website or app. There you have to check cancel flights and refund status. And you do not see the status of refund there. Then you should call the customer care and get information.

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And you have booked tickets from a third party site. So for refund you have to contact there. But if the airline refuses to give you a refund. Then you can complain about it by visiting DGCA’s official website https://www.dgca.gov.in/digigov- portal/.

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Dgca new directs: There is a good news for air travelers. The Directorate General of Civil Aviation (DGCA) has given some guidelines related to all airlines passengers on Monday. According to this, whenever you book a ticket for an airline, you will be given complete information about your rights and facilities through SMS or WhatsApp.

So DGCA took this step

According to the DGCA instructions, all airlines will have to ensure that online link of passenger charter available on the website of the Ministry of Civil Aviation will have to be sent through SMS or WhatsApp immediately after ticket booking. This link will contain all the information related to the rights of the passengers to the rules and grievance redressal.

DGCA has also told that this information related to the rights of passengers should be mentioned prominently on the airline website and tickets. Due to this, passengers traveling by air will have to do the details of the rules related to baggage, as well as many other important things will be mentioned.

Let us know that this new directive of DGCA came after reports of many big celebrities like David Warner, Harsha Bhogle as well as the incidents of airlines missing by the general public.

Passengers will get big benefit

This decision for DGCA will benefit the passengers as many times they face many problems like delay or cancellation of flight, losing baggage or damage, boarding dinyl. Many times in these situations, passengers do not know what they have to do. Now after the decision for DGCA, they will know how to work in these conditions. Along with this, they will also be able to resolve their complaints.

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