GST 2.0 Complaints: Reforms in Goods and Services Tax (GST) are applicable from September 22, 2025. On Monday, October 29, Consumer Affairs Secretary Nidhi Khare told reporters that after implementing GST 2.0, the National Consumer Helpline (Nch) has received thousands of complaints related to this. Nidhi Khare informed the journalists that “Since the GST reform, the National Consumer Helpline (NC) has received about 3 thousand complaints. For whose action, complaints are being sent to the CBIC (Central Indirect Taxes and Customs Board).”

Ministry is monitoring

Giving further information, Khare said that the Ministry of Consumer is keeping a strict monitoring on all those matters. Through which the Goods and Services Tax (GST) rate cuts are being spread by misleading information to avoid giving the benefit to customers, and consumers are being cheated.

The ministry is using AI and Chatbot

Khare said that the ministry is using AI and Chatbot to get the correct information about these complaints. He informed that retail sellers are not providing the benefit of cuts in GST rates to consumers. Due to which the government has had to strengthen its surveillance system.

What is GST reform?

The historical change in India’s indirect taxation system was implemented from 22 September. Which is also known as GST Reform. The tax system was made easier under the GST reform and only 2 slabs were placed in it. 5 percent and 18 percent.

Under the GST reform, many household items which come under the first 12 percent tax slab were brought to the slab of 5 percent. Due to which the prices of things used daily decreased. Shampoo, soap, toothpaste, baby products, dairy products became cheaper, as soon as tobacco, cigarette, sin goods have been taxed at a rate of 40 percent. Also, 18 percent GST on life and health insurance has also been abolished.

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Gst new rules: Recently, there has been a change on the slab of GST by the government. This decision will directly affect both customers and vendors. There will be a change in the tax slab in the new rules to be implemented from 22 September. Therefore, the purchase and sale of old stock will not be the same. Many shopkeepers have stored goods for a year.

And he is thinking that the same cheap goods will be easily sold during the sale. But new rates will also affect billing. Therefore, it is important for customers to keep some things in mind by shopping. So that they do not have to pay extra charge after purchases. Let us tell you what to take care of before buying old items.

Keep these things in mind before buying old goods

If you are going to buy old stock goods after 22 September. So it will be beneficial for you to pay attention to some important things. First of all, understand that the shopkeepers are selling old stock. But the billing will always be according to the new GST rules. That is, if the tax slab has changed. So you have to pay accordingly.

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Many times, customers assume that old goods will be found at a low price. Whereas the bill is not as cheap due to tax rates. In such a situation, it would be better that you get clear tax and final rate information from the shopkeeper before shopping. With this you will not have to pay the extra charge nor will there be any problem after purchases.

This change has happened in the rules

There were a total of 5 slabs in the GST system. Of which 0%, 5%, 12%, 18%and 28%. But now the government has made changes and has reduced them to 3 main slabs. Under the new rule, many items have been removed from 12% and 18% slabs to 18% and 28% slabs. This will directly affect those things that people usually take in everyday shopping.

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Especially electronic items, readymade clothes, furniture, and some home appliances will now become expensive now. At the same time, customers will also get some relief in the price of items which have been kept in the lower slab. The impact of this change is going to be seen directly on the sale of shopkeepers and the pockets of customers.

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