GST 2.0: To reduce the tax burden on people, the government has cut GST rates. Due to this, the prices of things and services of most important and daily use have been reduced. But many reports have revealed that shopkeepers and e-commerce stores have not yet reduced the prices of these items. The difference between tax deduction and prices being charged by shopkeepers is increasing concern whether GST cuts are really benefiting to consumers.

Government issued helpline number

There has been a flood of complaints against shops and online stores on behalf of people. Consumers say that the impact of GST rate cuts is not visible on their pockets. On this, the government had to take immediate steps so that the buyers can get relief in the true sense.

The government has made consumers aware that if they feel that they are being overcharged, then they can easily lodge a complaint.

How to complain?

Toll-free number: 1915

WhatsApp Number: 8800001915

Online Portal: Ingram (Integrated Grievance Settlement System)

The Central Board of Indirect Taxes and Customs has made it clear that consumers can file a complaint by calling or WhatsApp messages on National Consumer Helpline (NC).

Big improvement in GST

To simplify GST rates, the government has now decided to place only 2 slabs (5% and 18%) in place of 4 slabs. These reforms have reduced the prices of 99% of daily use items. The government said that it is constantly monitoring the pricing and many companies have also announced to reduce the price and reduce the price so that it can benefit the consumers.

If GST deduction does not get the benefit, then it is your right to complain against it and it is your responsibility as a consumer.

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A historic decision was taken at the 56th GST Council meeting, under which 12% and 28% tax slab has been abolished. Now only two slabs – 5% and 18% will remain. On this matter, Finance Minister Nirmala Sitharaman said that this change will bring relief for common families, farmers, businesses and health sector. He called it the GST improvement of the next generation and the gift of Diwali for the country.

Congress leader and Rajya Sabha MP P Chidambaram has reacted to the government’s decision. He welcomed it, but also criticized strictly. He wrote on X (East Twitter) that rationalizing GST and decreasing rates on many things and services has been welcome, but this decision has been taken with a delay of 8 years. This existing form and tax slab should not have been implemented from the beginning. We were constantly warning while in opposition, but our arguments were ignored.

The GST Rationalization and the Reduction in Rates on a range of goods and services are welcome but 8 years too late

The current design of gst and the rates previving until today

We have been crying hoorse for the last 8…

– P. chidambaram (@pchidambaram_in) September 3, 2025

P Chidambaram raised questions
Congress leader and Rajya Sabha MP P Chidambaram questioned why this reform was still done. He speculated the political and economic reasons behind this. He questioned whether this decision has been taken under the pressure of sluggish economic development, increasing domestic debt, decreasing savings, upcoming Bihar elections or American tariffs. All these factors can be forced to force the government.
TMC surrounds the government
The All India Trinamool Congress (TMC) also attacked the central government and called this decision a victory for the public. The TMC said that taxing the insurance premium was cruel and anti -people. Mamta Banerjee opposed this from the beginning. However, this decision proves that the BJP government listens only when it is under pressure. The TMC warned that it will continue to fight against every such anti -people decision between Parliament, Road and the public.

Economic and political impact
Cutting in GST rates will provide relief to consumers and reduce the cost of living. The industry will get a chance to increase sales and production. There will also be pressure on the government that further decisions should be taken in time and transparent manner.

Also read: These things will no longer be taxed, all from milk and drugs out of GST, read the full list here