GST 2.0 Consumer Rights: From September 22, new GST Reforms (GST 2.0) have been implemented by the Indian government. There are now only two GST slabs under these new systems. One is 5% and the other 18%. Now 12% and 18% slab has been abolished. The purpose of this reform is to make tax easier and provide monthly savings on household goods. However, after this an important question arises whether the companies will bring this profit to the consumers? Or they can eliminate GST cuts by increasing prices. Let’s know

Can companies eliminate GST cuts?

Actually, companies can increase prices to maintain profit margin. After this, the expected benefit of GST cuts will be over. With this, companies have the freedom to fix their prices. Not only this, for small items, sometimes companies change the quantity instead of the price. This gives less benefits to the consumer.

Government measures

To prevent all these problems, the government has implemented strict monitoring and enforcement mechanisms. In fact, under the Consumer Protection Act 2019, the Central Consumer Authority can check the price violation on its initiative or based on the complaint of any consumer. Along with this, the Central Board of Indirect Tax and Custom has also ordered to monitor the prices of 54 essential commodities for 6 months.

Not only this, companies have been allowed to use a sticker with revised prices with original MRP by 31 December 2025 for old stocks. Along with this, field verification will be done to ensure whether GST tax cuts are reaching consumers or not to ensure that GST network and Ministry of Consumer Affairs using it.

How to complain for not getting the benefit of GST

If you find that a company is not giving the benefit of the cut in GST, then you can complain about it. To complain, you can directly contact the National Consumer Helpline at toll free number 1915 or 1800114000 available in 17 languages. Apart from this, you can also file a complaint through the National Consumer Helpline website or Umang App.

GST portal can be used for complaints related to tax. Tax pair can find a solution by giving your GSTIN, mobile number and details of the problem.

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GST Cut Rate: The central government has given a big gift to the general public of the country. The central government has issued a notification of new rates of GST. The new rates are becoming effective from 22 September. According to the notification, now things will be found according to new rates. Let us know that in the GST Council meeting held on 3 September 2025, it was decided that now four percent of GST rates i.e. 5 percent, 12 percent, 18 percent, 28 percent will not be there in the country, but only two rates will be applicable only 5 percent and 18 percent.

This decision of the government will make many things cheaper, such as oil, soap, shampoo, milk, butter, ghee, TV, fridge, washing machine, AC, bike and car. These things have been kept in a category of 5 percent or 18 percent. This change will be applicable from 22 September 2025. However, in the minds of many people, there is a question that even after the GST cut, what to do if the shopkeeper gives the goods at the old rate? In such a situation, you have the legal right to complain. So let us know that even after September 22, if the shopkeeper does not reduce the price, where to complain.

Where to complain if the shopkeeper does not reduce the price

1. National Consumer Helpline (NC) – The government has provided National Consumer Helpline (Nch) facility, where you can easily file a complaint. Here you can tell your problem directly by calling toll free number 1800-11-4000 or 1915. Apart from this, you can also complain on number 8800001915 from WhatsApp.

2. Complain through the website – Official website of national consumer helpline https://consumerhelpline.gov.in/public/ You can also complain. To file a complaint in this, first go to the website and sign up, then log in and choose Register Grievance option. Give complete information about your complaint, upload supporting documents and submit the complaint, after that you will get a docket number. You can also track your complaint with this number.

3. Complain through mobile app – Download from Nch Mobile App, Google Play Store or App Store. Register, log in and file a complaint. Apart from this, you can also complain through the UMANG app. Go to the UMANG app and choose the option of consumer complaints and file a complaint.

How to complain in Consumer Forum?
When you file a complaint, Nch sends your complaint to the concerned company or shopkeeper. After this, the company has to answer your complaint. If you do not get the answer, then you can go further to the Consumer Forum. Now you do not need to complain in the shopkeeper or company city. You can file a complaint in any consumer forum in your city or state.

Forum information to you https://consumerhelpline.gov.in/public/ FORUMS of the website is found in the section. After which you can file your complaint.

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