GST 2.0: To reduce the tax burden on people, the government has cut GST rates. Due to this, the prices of things and services of most important and daily use have been reduced. But many reports have revealed that shopkeepers and e-commerce stores have not yet reduced the prices of these items. The difference between tax deduction and prices being charged by shopkeepers is increasing concern whether GST cuts are really benefiting to consumers.

Government issued helpline number

There has been a flood of complaints against shops and online stores on behalf of people. Consumers say that the impact of GST rate cuts is not visible on their pockets. On this, the government had to take immediate steps so that the buyers can get relief in the true sense.

The government has made consumers aware that if they feel that they are being overcharged, then they can easily lodge a complaint.

How to complain?

Toll-free number: 1915

WhatsApp Number: 8800001915

Online Portal: Ingram (Integrated Grievance Settlement System)

The Central Board of Indirect Taxes and Customs has made it clear that consumers can file a complaint by calling or WhatsApp messages on National Consumer Helpline (NC).

Big improvement in GST

To simplify GST rates, the government has now decided to place only 2 slabs (5% and 18%) in place of 4 slabs. These reforms have reduced the prices of 99% of daily use items. The government said that it is constantly monitoring the pricing and many companies have also announced to reduce the price and reduce the price so that it can benefit the consumers.

If GST deduction does not get the benefit, then it is your right to complain against it and it is your responsibility as a consumer.

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GST 2.0: After the announcement of Goods and Services Tax i.e. GST reform and change in new tax slabs on behalf of the Central Government, it was expressed by the state governments that its revenue will be affected. The Center also admitted that the financial burden on the government may increase after the GST reform. But according to a report, there is no additional financial impact on any kind of government with GST reform.

Government will not be burdened

According to rating agency Crisil, the changes made in the recent GST rates will not cause any fiscal burden on the government. On Friday, the rating agency said in a report that due to the reduction in GST rate by the government, a net loss of about Rs 48,000 crore is estimated to be around Rs 48,000 crore, while in the financial year 2024-25 the total GST collection had increased to Rs 10.6 lakh crore.

This report further stated that this revenue loss is not very high in proportion to the total GST collection. It is worth noting that the GST Council has recently changed the tax structure and decided to keep it in two slabs of 5 percent and 18 percent. This amendment of GST reform will become effective from September 22 and after that the prices of many products and services will decrease.

Strong tax collection

According to the Crisil report, rationalizing GST rates will be able to bring more Goods and Services under the formal tax realm, which will strengthen tax collection in the medium period. Earlier 70-75% GST revenue used to come from 18% slab, while 12% slab used to get only 5-6% and 13-15% revenue from 28% slab. According to the report, there will be no significant loss to revenue due to reduced tax on goods included in 12% slab.

At the same time, rates on fast growing services like mobile fee are the same. Whereas new services like e-commerce delivery have been incorporated into the GST slab and taxed at the rate of 18%. Crisil said that tax cuts will increase the actual income of consumers, which can encourage both demand and GST collection. However, it will depend on to what extent producers deliver the benefit of change in tax to consumers.

GST Cut Rate: The central government has given a big gift to the general public of the country. The central government has issued a notification of new rates of GST. The new rates are becoming effective from 22 September. According to the notification, now things will be found according to new rates. Let us know that in the GST Council meeting held on 3 September 2025, it was decided that now four percent of GST rates i.e. 5 percent, 12 percent, 18 percent, 28 percent will not be there in the country, but only two rates will be applicable only 5 percent and 18 percent.

This decision of the government will make many things cheaper, such as oil, soap, shampoo, milk, butter, ghee, TV, fridge, washing machine, AC, bike and car. These things have been kept in a category of 5 percent or 18 percent. This change will be applicable from 22 September 2025. However, in the minds of many people, there is a question that even after the GST cut, what to do if the shopkeeper gives the goods at the old rate? In such a situation, you have the legal right to complain. So let us know that even after September 22, if the shopkeeper does not reduce the price, where to complain.

Where to complain if the shopkeeper does not reduce the price

1. National Consumer Helpline (NC) – The government has provided National Consumer Helpline (Nch) facility, where you can easily file a complaint. Here you can tell your problem directly by calling toll free number 1800-11-4000 or 1915. Apart from this, you can also complain on number 8800001915 from WhatsApp.

2. Complain through the website – Official website of national consumer helpline https://consumerhelpline.gov.in/public/ You can also complain. To file a complaint in this, first go to the website and sign up, then log in and choose Register Grievance option. Give complete information about your complaint, upload supporting documents and submit the complaint, after that you will get a docket number. You can also track your complaint with this number.

3. Complain through mobile app – Download from Nch Mobile App, Google Play Store or App Store. Register, log in and file a complaint. Apart from this, you can also complain through the UMANG app. Go to the UMANG app and choose the option of consumer complaints and file a complaint.

How to complain in Consumer Forum?
When you file a complaint, Nch sends your complaint to the concerned company or shopkeeper. After this, the company has to answer your complaint. If you do not get the answer, then you can go further to the Consumer Forum. Now you do not need to complain in the shopkeeper or company city. You can file a complaint in any consumer forum in your city or state.

Forum information to you https://consumerhelpline.gov.in/public/ FORUMS of the website is found in the section. After which you can file your complaint.

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Finance Minister Nirmala Sitharaman held a press conference on Wednesday (03 September) after the 56th meeting of the GST Council. In this, he announced to reduce the GST from 12% on 33 life saving medicines, giving great relief to the patients. These drugs include medicines of many serious diseases including cancer. Apart from this, GST has been zero with 5 % on three other life saving medicines. Also, GST has been given 5 % from 12 % on other medicines. Let’s know how much will you save from this?

Relief on these medicines

The GST Council zero GST from 12% on 33 drugs. These drugs are mainly used in the treatment of cancer, rare genetic disorder, autoimmune disease and other serious diseases. Among them, agalSidase beta, immiglucease, eptacog alfa activated recombinant coagulation factor viia, onasemnoegene abparvovec, asciminib, mepoolizumab, pegylated liposomal irinotecocan, dartumumab, Daratumumab subcutaneous, tecclistamab, amivantamab, alectinib, risdiplam, obinutzumab, polatuzumab vedotin, entrectinib, atezolizumab, sphesolimab, velagluacese alpaha, agalsidase alpaha, agalsidase alpaha, etc. Rurioctocog alpha pegol, Idursulphatase, alglucosidase Alfa, Laronidase, Olipudase Alfa, Tepotinib, Avelumab, Emicizumab, Belumosudil, Miglustat, Velmanasese ALFA, alfa, alfa, alfa, Evolocumab, Cystamine Bitartrate, CI-Inhibitor Injection and Inclisiran. Adi medicines are included.

These cancer medicines become cheap

At the same time, daratumumab (for multiple myeloma), alectinib (lung cancer), obinutzumab (blood cancer), polatuzumab vedotin (lymphoma), entrectinib (solid tumor), atezolizumab (lung and bladder cancer), tepotinib (lung cancer) and awelumab (lung cancer) Cancer) GST has also been cut. Also, GST has also been zero on rare diseases such as Gauchar Disease Alpha (velaglucese alpha), pompe disease (alglucosidase Alfa) and hemicizumab. Also, GST on three drugs agalsidase beta, immiglucease and eptacog Alfa was zero from 5%. The Finance Minister said that these drugs are imported and expensive. GST deduction will increase their reach. Let us know that every year 14 lakh new cases of cancer occur in India. Patients will get a lot of relief due to decrease in GST on these medicines.

Which medicine will be cheap?

The GST deduction will directly affect the monthly bill of patients. We calculate some major cancer drug market values ​​(without an estimated base price without GST) how much you will save now.

• Daratumumab (for multiple myeloma cancer): It comes in injection form. The base price of its monthly dose (about 4 vial) is two lakh rupees. Earlier, according to 12 % GST, it was taxed at 24 thousand, due to which this medicine used to be 2.24 lakhs.
• Alexiab (for lung cancer): The monthly pack of this drug coming in the capsule form comes from 60 capsules, whose base price is Rs 1.50 lakh. It used to cost Rs 1.68 lakh, including 12 % GST, which will now save.
• Osimertinib (for lung cancer): The monthly pack (30 tablet) of this 80mg tablet had to spend about Rs 1.51 lakh with 12 % GST. Now there will be a savings of Rs 16,200 every month. It is the first-line treatment for patients with EGFR mutations.

How much will be saved?

If a cancer patient is dependent on one or more of these medicines, then there is a hope of savings of 15 thousand to 50 thousand rupees in their monthly bill. On average, these 33 drugs are expected to save from 10 to 20 % every month, as some medicines are already subsidized.

Also read: How much will the house expenses be done every month after GST cut? Know the account according to ghee-oil and salt

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