Airline Poor Service Compensation: If you travel by air and have ever faced the problem of poor service in an airline, then this news is going to give you great relief. A man and his daughter have received compensation of Rs 1.5 lakh due to the poor service of the airline.

The New Delhi District Consumer Commission has given this decision on 14 January 2026. Let us know, what is this whole matter after all?

What is the whole matter?

A man had booked round-trip economy class tickets through MakeMyTrip with his daughter to travel from India to New York. Both of them reached New York on 6 September 2023 and were to return on 13 September 2023. A total of Rs 2,73,108 was spent on these tickets. Whereas to change the date of daughter’s travel from 20th September to 6th September, an additional Rs 45,000 had to be paid.

However, during the 15-hour long flight, passengers had to face broken seats, dirty toilets and other inconveniences. A complaint was made about this. Whose decision came in favor of the passenger and he has been ordered to pay compensation.

The passenger complained

According to an ET report, the passengers were extremely unhappy with the airline’s service. He had complained about this in the consumer court. Legal notices were also sent to the airline on 3 and 9 November 2023. However, no answer was received. The passenger said in his complaint that during the journey he found broken chairs and the backrest button was also not working.

The condition of the toilet was very bad. According to the passenger, the airline toilet was in worse condition than the public toilet. Even perfume or air freshener was not used in the bathroom. Even after complaining about this, no help was received from the support staff. Also, a claim of mismanagement in the quality of food was made by the passenger. Related photos were also given during the complaint.

Commission finds airline deficient in service

The commission found the airline deficient in service and asked to compensate the passenger. At the same time, the travel ticket platform was freed from any kind of responsibility in the matter. The court found that the photo produced and non-response to the legal notice went in favor of the passenger.

The airline failed to give any concrete answer to these allegations. On the basis of which the court found the airline guilty.

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