Viral Video: Lakhs of people travel in Indian Railways every day and a large number of passengers also eat the food provided in the train. From time to time, Railways and IRCTC keep claiming to provide better facilities and clean food to the passengers, but a video going viral on social media has once again raised questions on the catering system of the Railways. In a video that has gone viral on social media, an IRCTC employee is seen washing utensils in the train toilet.

After the video surfaced, anger among the people has increased and many users are raising questions on the cleanliness system of the Railways and the quality of food. It is being told that this matter pertains to Duronto Express train. After the video went viral, Food Safety and Standards Authority of India i.e. FSSAI has also taken cognizance of the matter and issued a notice to IRCTC.

What was seen in the video?

In the viral video, it can be seen that a person is cleaning used utensils inside the train toilet. Food utensils were seen kept near him, but the most shocking thing was that a basket full of utensils was kept on top of the closed toilet seat. When the passenger recording the video asked the employee what he was doing in the toilet, he appeared silent at first. After this the passenger asked him his name, on which he told his name as Suresh.

Look at the condition of the canteen people in the train.

These people are washing utensils in the train toilet and then serve food in plates to the passengers traveling.

When a boy caught hold of him, he was seen crying. pic.twitter.com/qL4CcQ2x4M

— ʀᴜᴅʜʀᴀ ʏᴀᴅᴀᴠ (@Rudhrayadav001) May 28, 2026

The passenger further asked which company he worked for. During this time, an attendant standing outside is also seen in the video. When he was asked if he was aware of this, he first said that he had just seen it. After this, the passenger angrily says that food is being served to the passengers after washing utensils in the train toilet. In the video, the attendant is also heard saying that usually utensils are not washed here and he is not aware of why this happened today.

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People’s anger erupted on social media

After the video went viral, people expressed their displeasure on social media. Many users raised questions regarding the catering system of Railways. In which a user wrote that now he understood why people fall ill after eating train food. While another user said that the Railways is quick in increasing the fares, but does not pay attention to the cleanliness system, some people also talked about the helplessness of the employees and lack of resources. He said that sometimes there is a lot of work pressure on the staff, due to which such incidents come to light, although most of the people called it serious negligence.

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The consumer court in Basti district of Uttar Pradesh has imposed a huge fine of Rs 9 lakh 10 thousand on the Railways. This fine was imposed seven years ago in 2018 on the complaint of student Samriddhi. He had complained that he had booked a ticket in the train and the train was late by more than two and a half hours, due to which he missed his NEET paper. His years of preparation went in vain. On which he took refuge in the court.

After imposing the fine, the court also ordered that if the Railway Department delays in paying the compensation amount, then it will have to pay 12 percent of the payment amount separately to the consumer as interest. This action has created a stir in the railway administration.

What is the whole matter?

Student Samriddhi, resident of Pikaura Bux locality of Kotwali police station area, was preparing for NEET. Also filled the NEET form, in which the examination center was allotted to Jayanarayan PG College, Lucknow. To give the exam, the student took a ticket of Intercity Superfast train from Basti, in which the time of reaching Lucknow was scheduled at 11 o’clock, but due to delay, the train reached two and a half hours late than the scheduled time, whereas the student had to reach the examination center at 12:30, due to which she missed her paper. When the hurt student raised this matter in the Consumer Commission, the Railways had to suffer the consequences.

District Consumer Commission Chairman Justice Amarjeet Verma and member Ajay Prakash Singh imposed a total fine of Rs 9 lakh 10 thousand on the Railways and at the same time the court also ordered that if the Railway Department delays in paying the compensation amount, then it will have to pay 12 percent of the amount as interest separately to the consumer.

The whole matter is of 2018

Samriddhi’s lawyer Prabhakar Mishra told that on May 7, 2018, she had gone to Lucknow to appear for NEET exam. But due to train delay, she was deprived of appearing for the examination and her entire year was wasted. On which I had filed a case in the District Consumer Commission. In this matter, I sent a notice to the Railway Ministry, General Manager Railway and Station Superintendent, but after not getting any reply, a case was filed in the court on 11 September 2018.

The case lasted for more than 7 years

The case continued for more than 7 years. The Commission heard both the parties and the Railways accepted the delay of the train, but did not clarify the reason for the delay. On which the court, while imposing a fine, has directed the Railways to pay Rs 9 lakh 10 thousand within 45 days, and if this amount is not given to the consumer on time, then 12 percent separate interest will have to be paid to the consumer on the entire amount.