After massive delays and cancellations in IndiGo flights, the company has formed a crisis management team. The company’s parent company InterGlobe Aviation said that this team will keep an eye on the situation and try to normalize the situation.

Decision taken after board meeting
In a statement issued by InterGlobe Aviation, it was said that as soon as the problem of cancellation and delay of flights came to light, an immediate meeting of the Board of Directors was called. In this meeting, the management team informed the board members about the seriousness of the situation and the reasons.

Company formed Crisis Management Group
According to the statement, after the board meeting, it was decided to form a Crisis Management Group (CMG). This group includes Chairman Vikram Singh Mehta, Board Directors Greg Saretsky, Mike Whittaker, Amitabh Kant, and company CEO Peter Albers. This team is continuously monitoring the situation and taking updates from the management as to what steps are being taken to normalize the flights.

Steps to provide relief to customers
The company said that the board is taking immediate steps to mitigate the problems of all affected passengers. Passengers are being given refund on cancellation and relief in additional charges on change of date.

IndiGo Spokesperson says, “The Board of Directors of Interglobe Aviation Limited (IndiGo) met on the first day the problem of cancellations and delayed flights arose. The members received a detailed briefing from the Management on the nature and extent of the crisis. This meeting… pic.twitter.com/C7jBPHicnF

— ANI (@ANI) December 7, 2025

DGCA issued show-cause notice
Here, DGCA (Directorate General of Civil Aviation) has issued a show-cause notice to IndiGo CEO Peter Elbers regarding the huge disruption in flights. DGCA said that in recent times, passengers have been troubled by huge delays and cancellations in IndiGo flights and this is the result of gross negligence in planning and resource management.

What is the main reason for the delay?
Since last one week, many IndiGo flights are getting delayed or cancelled. The main reason for this has been attributed to the new FDTL (Flight Duty Time Limitations) rules implemented by DGCA, ‘due to which there was a sudden shortage of pilots and crew’.