Zomato: Deepinder Goyal, founder and CEO of Zomato’s parent company Eternal, has said that the company’s food delivery unit (Zomato) fires about 5000 gig workers every month. He revealed this while talking in the podcast of YouTuber Raj Shamani.

Lakhs of gig workers leave their jobs on their own

He also said that apart from being fired from the job, about 1.5 lakh to 2 lakh gig workers leave the job on their own every month. Apart from this, the company hired around 1.5-2 lakh new people every month. Till the last quarter, food delivery was Eternal’s biggest business. Then it was overtaken by its quick commerce unit Blinkit.

However, Gurugram based Zomato is still the biggest profit earning engine for the company, Apart from Zomato and Blinkit, Eternal District also runs an outgoing business on labels and a business-to-business (B2B) grocery supply vertical Hyperpure,

Reason for mass layoffs

Regarding people leaving the job of delivery boy on a large scale, Deepinder said, many people consider this role to be temporary. Some people choose this work in case of sudden need of money and then leave the job after earning money as per need.

Talking about large-scale retrenchment of people from jobs, Deepinder said that many times there are fraud related incidents behind this, such as delivery partners showing the food as delivered even when it was not delivered or cases where customers were promised change for cash-on-delivery orders, but they never received it.

Facilities for gig workers

He also wrote on the facilities provided to gig workers, the demand for PF or guaranteed salary for gig workers like full-time employees is not right according to the model for which it has been created. This is because there is no fixed shift for delivery partners. They are not assigned any fixed location for work. They themselves decide when to log-in and log-out. Or they have to deliver to some place in the city. They choose their own location. They have the freedom to add or remove locations for work as per their choice.

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Big news came amidst the strike of gig workers, social security benefits will be available only after fulfilling these conditions.

Gig Workers on Strike: Gig workers associated with major online shopping and delivery platforms like Amazon, Zomato, Swiggy, Blinkit, Flipkart and Zapto have announced to go on a nationwide strike from December 31, 2025. Along with this, the gig workers who were on strike since December 25 are also continuing their agitation with these demands. Gig workers say that the purpose of this strike is to put pressure on the companies, because their working conditions are getting worse with time, while the profits of the companies are continuously increasing.

gig workers strike

This strike is being organized under the banner of Telangana Gig and Platform Workers Union and Indian Federation of App-Based Transport Workers. Unions claim that this will include not only major metro cities but also a large number of gig workers from Tier-II cities, which could have a widespread impact on delivery services. According to union leaders, on one hand the demand for fast and timely delivery is continuously increasing, on the other hand workers are neither being paid commensurately nor are they being provided safe and respectable working conditions.

The biggest concern of gig workers is about the app-based control system. He says that payments, delivery targets and incentives are decided entirely through algorithms, in which transparency is almost negligible. According to the workers, the risks involved during delivery rest entirely on them, while the deadlines are kept very strict. Additionally, frequent changes in the incentive structure make their income unstable and uncertain, which seriously impacts economic security.

Protest against working conditions and pay

The union statement said that delivery workers act as the backbone of the platforms, especially during weekends, peak hours and festivals, but despite this they are facing problems like long working hours, insecure delivery deadlines and continuously decreasing earnings. Gig workers say that their protest will continue until their demands related to working conditions, remuneration and social security are not seriously considered.

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On one hand, the new Labor Codes being implemented in India are going to increase the salary, PF, and retirement benefits of the employees, while on the other hand, it will have a direct impact on E-commerce, Food Delivery, and Gig Economy Platforms. Platforms like Swiggy, Zomato, Ola, Uber will now have to contribute 1–2% of the annual turnover or 5% of the total payments made to gig workers to the Social Security Fund to be created by the government. If the maximum 5% contribution is implemented, the additional charge is likely to increase to approximately ₹3.2 on a food delivery order and ₹2.4 on a quick-commerce order. Media reports say that this expense can be passed on the users by increasing Platform Fee, Surge Charges, or Delivery Fee. Although gig workers already get facilities like accident insurance, health insurance, non-payment of wages cover and maternity benefits, their social security coverage will increase further after the new codes. The challenge is that gig workers do not have fixed working hours, change platforms and work on multiple apps simultaneously, which can be operationally difficult to implement. In the video we will understand the complete effect in easy language.

Zomato New Feature: Online food delivery platform Zomato has launched a new feature, under which Zomato will be able to share customer data such as name, address and phone number with restaurants. This will help restaurants to connect directly with customers, thereby knowing their preferences and experience.

This will help in understanding the customers better and also building better relationships with them. However, this feature is still in the pilot stage. Zomato is in talks with the National Restaurants Association of India (NRAI) to share customer information with restaurants.

End on 10 year old feud!

This move by Zomato may also end an almost 10-year-old dispute, in which restaurants had accused food delivery apps of hiding customer data. This new feature of Zomato is currently in the pilot phase. That means it is being tested. Under the new system, restaurants will get customer details only when the customer gives permission. Zomato will ask for permission before sharing your phone number with restaurants. This data sharing feature will help restaurants in sharing marketing and promotional messages with customers.

Why is the feature important?

Restaurants say they need access to customer information so they can understand who is ordering, how often they order and what kind of food they prefer. They argue that this helps them spend marketing money more wisely and send offers or promotions that match customer preferences. He believes that to build long-lasting relationships with customers, there is a need to connect with them directly.

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The online food delivery platform Zomato has now taken a big step amidst changes in catering habits and increasing desires of fitness. The company has recently launched a new facility Healthy Mode. This feature has been first launched in Gurugram and there is a plan to expand it to other cities of the country soon.

But how will this mode work, will its marking delivery boy or the restaurant will give themselves? Let’s take more information about this.

Why Healthy Mode launched?

The new generations living in cities, especially people between 18 and 45 years of age, are now giving priority to health in eating and drinking. The demand for healthy food in metro cities is constantly increasing. In view of this trend, ZOMATO has introduced this facility, so that customers can not only get ready, but also get healthy options easily.

What is healthy mode?

ZOMATO’s Healthy Mode is a section on the app where healthy dishes will be shown with special healthy score. This score will be at the level from low to super. This score will be determined based on standards like protein, complex carbohydrates, fiber, micronutrients and calories. That is, users will now be able to know clearly how much health has been taken care of in the dish they are ordering.

How will this feature work?

ZOMATO has used Advanced AI and large language models LLMS to help restaurant partners. Through these, a detailed macronutrient profile of every dish has been prepared. When the users turn on Healthy Mode, the healthy score of every dish will appear on the app. Based on this, customers will be able to filter the menu easily and choose the most suitable option.

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Gst on online food delivery: People often do online food orders when they feel hungry, but from September 22, pockets will have to be loosened for it. In fact, many important decisions were taken in the GST Council meeting held last week.

Under this, online food delivery and quick commerce platforms like Swiggy, Zomato, Blinkit, Zepto have been brought under the purview of 18 percent GST slab. That is, these platforms will have to pay GST on their services. In such a situation, now the question comes that how will companies manage this increased expenses, will the burden be put on customers?

Recently increased platform fees

The Economic Times, citing Morgan Stanley, has stated in its report that due to the new rule, Jomato’s food delivery business may cost about Rs 2 per order and about Rs 2.6 per order on Swigy. Currently, Jomato’s average delivery fee is Rs 11–12 and Swigy’s average delivery fee is Rs 14.5. Platforms like Jomato and Swigi are already facing increased costs. He also increased his platform fees recently to earn more profit during the festive season. Now questions are being raised on how companies will face the challenge of increasing the burden of GST.

Will the pressure increase on customers?

According to media reports, the company is currently assessing the increased expenditure on its operations and the impact on its profits. Now if this GST is put on customers, then of course the delivery charges will increase. Talking to the Indian Express, an official of the food delivery platform also said that we have no other option other than putting its weight on customers.
After the new rates are implemented from September 22, customers can approach dominos or other operators instead of ordering food from zomato or swigy. According to a report by the Indian Express, Dominos puts 5 percent GST with packaging charges on food audience. At the same time, online food delivery platforms will be charged 18 percent GST on delivery along with collecting platform fees including Rs 88 restaurant GST, Packing Charge and Rs 15 GST.

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Zomato hikes platform fee: Food delivery company Jomato and Quick Commerce App Blinkit’s parent company Eaterial has increased its platform fees. The company announced on Tuesday that now 10 rupees platform charge to be taken from customers has been increased to Rs 12. That is, an increase of about 20% has come into force. Significantly, the company first started the platform charge on 2 August 2023.

Why is this not a slight increase?

Even though this increase was just 2 rupees, but according to experts, its effect is big. It is estimated that the company fulfills around 2.5 million orders daily. In such a situation, the company can earn additional Rs 15 crore daily from platform fees. On an annual basis, this income can reach Rs 180 to 200 crore.

However, users have also expressed their displeasure over this decision. He says that while discounts and offers are being reduced on the platform on the one hand, on the other hand the platform fees are continuously increasing.

Company will increase huge profits

In the June quarter, the company’s net profit had come down to just Rs 25 crore, compared to Rs 253 crore in the same period last year. However, on the other hand, the company’s revenue has increased from Rs 4,206 crore to Rs 7,167 crore. This increase has been possible due to aggressive investment in blinkit and other new businesses.

Jomato’s journey of platform fees

August 2023: For the first time a fee of Rs 2 is implemented

By the end of 2023: it increased by Rs 3

1 January 2024: Fees increase to Rs 4

31 December 2023: Temporary fees have been temporarily reduced to Rs 9

After this, the fee was permanently for Rs 10

And now it was increased to Rs 12 from September 2025

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Zomato hikes platform fees: Just before the festive season, food delivery and Quick Commerce Company Arternal (Parent Company of Zomato and Blinkit) has given the customers a shock. The company has increased the platform fees by 20% on Tuesday, 2 September 2025. Now customers will have to pay a platform charge, not Rs 10, not Rs 10 as before.

The thing to note is that the company has made this change within less than a year. It is believed that this step has been taken keeping in mind the rising operational cost and increasing demand in the festive season.

What is the effect on customers?

After this decision to increase the platform fees from the company, now an additional Rs 2 will have to be paid on every order, that is, a total of Rs 12. Those who order several times a month will increase the expenditure for them. For example, if a customer orders 20 times a month, the first platform charge used to be Rs 200, now it will be Rs 240.

The story of Jomato’s platform fee has been continuously changing in the last two years. The company’s CEO Dipendra Goyal first implemented it in 2023, when the objective was to improve the profit by increasing the margin. Initially this fee was kept at Rs 2 per order.

After this the company gradually started increasing it:

It was reduced to Rs 3 in 2023 itself. The fees were increased to Rs 4 on 1 January 2024. On 31 December 2023, it was temporarily increased to Rs 9 (looking at festive and annual demand). After this, the company made it permanently Rs 10 and described it as “festive season platform fees”. And now, on 2 September 2025, the company has increased it to Rs 12 further. That is, the fee that was Rs 2 in just two years, has now increased 6 times to Rs 12.

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