By Admin 
Bank Complaint Portal: If you have been struggling for months regarding any problem related to the bank and every time you are getting only assurance. So this situation is really disturbing. Problems like wrong charge being deducted, money not being withdrawn from the ATM but debited from the account, loan or credit card related problems are often seen. In such a situation, the customer first goes to the branch.
Then he meets different officials. The matter reaches the branch manager. But no solution is found. In such a situation, many people feel that there is no way left. So let us tell you that bank is not the last option. If the bank is not listening to you. So you can complain directly on an official platform, where your problem is taken seriously. And action is taken.
RBI’s CMS portal will be useful
Reserve Bank of India has created Complaint Management System i.e. CMS for the convenience of customers. This is an online portal. Where complaints related to banking and digital payments can be lodged. Its special thing is that complaints can be made here against both government and private banks. The complaint lodged on CMS goes directly under the supervision of RBI.
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Therefore the bank cannot take it lightly. Wrong charges, money getting stuck due to transaction failure, complaints related to loan or card. This platform is very effective for problems like negligence in service. If the bank does not respond within the stipulated time or does not provide a satisfactory solution. So RBI itself takes the matter forward. This is the reason why CMS has become a strong tool for common customers.
How to file a complaint?
The process of filing complaint on RBI CMS is very easy. For this you will have to go to cms.rbi.org.in website. After logging in there, click on the option of File a Complaint. After this fill the captcha code and enter your name and mobile number. After verifying the OTP received on the mobile, the next step will open. Here you have to choose the name of the concerned bank and write the complete details of your complaint in clear words.
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If you want, you can also file a demand for compensation. After filling all the details, click on Review and Submit. Once submitted, you will get a complaint number. Through which you can track the status of your complaint. In this way, you can get the solution to your problem without visiting the bank.
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