By Admin 
Gas Dealer Complaint: LPG cylinder is now a need of every home. But many times dealers or delivery vendors harass people due to their arbitrariness. Somewhere Rs 20 to 50 are collected in the name of delivery charge. So the cylinder may not be delivered on time or it may be refused outright. Many consumers face problems. But do not understand where and how to complain.
But now the good thing is that companies now run easy and straightforward systems for redressal of complaints. This means that for problems like wrong recovery, bad behavior or careless service, you can file a complaint within a few minutes and can also track its status yourself. Let us tell you what will be the process for this.
Where is the complaint filed?
If your gas dealer is overcharging. Or he is showing bad behavior or he is acting arbitrarily regarding the delivery of the cylinder. So first of all you have to go to the official portal of the company. For example, if you have an Indane connection. So the complaint is registered directly on the grievance portal of Indian Oil. A page opens where you can choose the correct category for your complaint.
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Like problems related to refill supply, cylinder quality, overcharging, delay in service or online payment. As soon as you choose the right option, the complaint reaches the concerned department of the company and further action starts. The complaint process done on this portal is transparent and you can see for yourself what has happened so far on the complaint and whether any action has been taken or not.
What information is required for complaint?
To file a complaint online, you have to fill some basic information. This includes your LPG ID, registered mobile number or customer ID. This information is therefore important. So that the company can recognize that you are really its consumer and are complaining on the correct connection. After this you have to give information about your complaint.
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Like how much the dealer charged. The cylinder did not arrive on time or the vendor misbehaved. As soon as the complaint is submitted, you get a reference number. Through which you can track the status by visiting the portal. That is, to which officer did your complaint reach? You get all the information about what was noted on it and how much time it may take for resolution.
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