By Admin 
Low Quality Product Complaint: Recently, desi ghee sample of Patanjali company failed in the test in Pithoragarh, Uttarakhand. After this, the District Magistrate Court imposed a fine on the company and the shopkeepers. This incident has raised a big question as to what to do if you have doubts about the quality of a company’s product. Every day we buy many branded and non-branded things.
But generally people remain confused about where to complain. If you ever find that the quality of any food item, consumer product or medical item is bad. So procedures have been decided for that. Due to which customers can avoid wrong products. Let us tell you where you can complain in such a situation.
Where to complain first?
If you find the quality of any product to be bad. If any defect is seen in it or any damage is felt after use. So the first thing to do is to contact the local Food Safety or Consumer Affairs Department. Food safety officers are present in every district. Who investigate such cases. You can call the consumer helpline 1800-11-4000 or lodge a complaint online on the NCH website.
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Provide product bill, packing photos and details of what is missing. Due to this the case progresses quickly. If the matter is related to food and drink, then complaint facility is also available on FSSAI portal. The complaints given here reach the departments directly and the investigation process starts.
What further action is taken against the company?
When a complaint is filed, officials take a sample of the product and conduct a lab test. If the sample fails or is proved to be irregular, then action is taken against both the company and the shopkeeper as per the rules. Sometimes the product may be banned or a heavy fine may be imposed on the company.
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If necessary, a court case also goes on. During investigation, you may have to provide some important information, like date of purchase, batch number and facts related to the complaint. When the operation is completed. So the department also gives you updates.
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