By Admin 
- The airline was ordered to pay compensation of Rs 2 lakh.
Flight News: Nowadays, traveling by flight has become a common thing, whereas earlier air travel used to be people’s dream. In such a situation, imagine if you have bought an expensive flight ticket, but your travel experience is completely bad, then it is obvious that you would not want to travel by the same airline again.
It is the responsibility of the airline to take care of the safety and comfort of the passengers during the journey. If the passenger suffers any loss due to any kind of negligence, the airline may have to pay for it. Recently, a similar case has come to light, in which the Consumer Commission ordered the airline to give money to the injured passenger.
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What is the whole matter?
This matter is of June 2024. A passenger was going from Bengaluru to Beijing with his wife and two grandchildren. During the journey, the passenger was traveling in business class on a connecting flight of Cathay Pacific from Hong Kong to Beijing. According to the information, the passenger was coming out of the washroom and at the same time the cabin crew opened the gate of the overhead compartment, due to which the door hit the passenger’s head and he suffered serious injuries. The passenger also started bleeding profusely, after which the flight crew gave first aid to the passenger.
Then when the passenger reached Beijing, he was treated in the hospital. Here the doctors treated his head wound and also applied staples to close the wound. However, even after this, when the traveler returned to India, he had to get treatment here also. Also the staples on the head had to be removed. The passenger himself paid the entire cost of treatment.
The airline had to pay a claim
The passenger sent a legal notice to the airline after the incident, following which the airline examined the medical bills and offered to pay Rs 66,570. On this, the passenger said that this money is less than his loss, after which he lodged a complaint with the Consumer Commission.
What was the decision of the commission?
The District Consumer Commission of Bengaluru said that the cabin crew was responsible for the complete safety of the passengers traveling in business class. Along with this, the Commission also said that before opening the overhead door near the washroom, the cabin crew should have checked whether any passenger is leaving from there. But this was not done, which clearly shows that it was a huge negligence.
The airline said the passenger was negligent
The airline said that this incident happened due to the negligence of the passenger. The company said that while coming out of the washroom, everything was clearly visible in front. In such a situation, if the passenger had paid attention, this accident would not have happened.
How much compensation did the passenger get?
The commission ordered the airline to pay compensation of Rs 2 lakh to the injured passenger. Apart from this, he was also asked to pay 6 percent annual interest on the payment from the date of filing of complaint. Only this, the airline will have to pay Rs 3,000 as legal expenses.
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Be aware of your rights
- The most important thing is that it is the responsibility of the airline to take care of the safety of the passengers.
- If ever a passenger gets injured due to the negligence of the airline, the passenger can ask for compensation.
- The airline authorities should be informed immediately after the incident and a complaint should be lodged.
- Keep all the medical bills related to necessary treatment safe, these will be useful to you.
- If the airline does not listen to you, then complain directly to the Consumer Commission.
- If you have any video or photo related to the incident then it will be good for you.
- If the incident has happened due to the negligence of the airline, then complain immediately as soon as possible.