By Admin 
- The license of the guilty porter may be cancelled.
Indian Railway: If there are children and elderly people with you while traveling by train, then it becomes difficult to handle them along with the luggage. In such a situation, many people take the help of a porter at the railway station, so that he can deliver the goods to the train without any problem. But sometimes the porters start asking for so much money that it becomes difficult to pay. But now there is no need to worry because if a porter asks for more money than you, you can also complain about it. Indian Railways provides the facility to lodge complaints for these matters.
Check the list in advance
At railway stations, there is a fare board for porters fixed according to the weight of the luggage, on which the entire rate is written. In such a situation, whenever you take the help of a porter, get information about the rate beforehand, so that the porter does not charge you more money.
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This number will be useful for you
If the porter is asking you for more money than the fixed price, then you can easily complain on the helpline number.
- You can call the railway helpline number.
- You call number 139 and give complete information.
- After this your complaint will be registered.
lodge complaint online
You can book a complaint online, for this follow these steps.
- First of all, file a complaint through Rail Madad portal or app.
- Enter station name, time along with complaint.
- Apart from this, also enter the porter’s badge number.
Keep special things in mind during complaint
- Remember the name of the railway station.
- Most importantly, do not forget to note down the porter’s badge number.
- Also remember how much fare the porter was asking from you.
- If possible, make a video of your conversation with the porter, it may be useful to you.
Railways will take action against porter
On the basis of the information given by you, Railways will investigate and during the investigation, if it is proved that the porter was trying to extort more money from you, then departmental action can be taken against him. If the matter is serious, the license can even be cancelled.
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