By Admin 
RBI Guidelines: RBI takes very good care of the security and convenience of its customers. For this, various guidelines are given to banks by the Central Bank from time to time. Similarly, recently the Reserve Bank of India has given strict instructions to the banks not to mislead their customers in any way. If any bank is found doing this then strict action will be taken against it.
What did RBI say?
In fact, recently the Reserve Bank of India has issued guidelines for banks. Under which now no bank can impose any kind of scheme on the customers nor can anything like this be done by misleading the customers. RBI has issued ‘Reserve Bank of India (Commercial Banks) Second Amendment Instructions 2026’ on June 15, 2026. These instructions apply to all commercial banks.
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There are different guidelines for Small Finance Bank, Payment Bank, Regional Rural Bank and Local Area Bank. These instructions of RBI will come into effect from January 1, 2027. After this instruction, banks will be given six and a half months to improve their system.
guidelines for banks
The guidelines given by RBI to banks include:
- Banks will have to publish the updated list of all empaneled DSAs and DMAs on their website and update it within seven days of any change.
- The bank branch will have to differentiate between its own staff, agents or third-party product representatives. Be it through dress or ID.
- Take a written undertaking from the DSA and DMA that they and their sub-agents will abide by the Bank’s ‘Code of Conduct’.
- That ‘code of conduct’ will have to be displayed on the bank’s website for all to see.
- Agents can contact customers only between 9 am to 7 pm.
- Cannot go to the customer’s home or office without his approval. They cannot present themselves as bank employees.
- No third party employee can claim to be an employee of the Bank nor make any promise to the Bank.
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How do banks mislead customers?
Let us tell you that RBI has taken this action because banks often mislead customers in some way or the other. For example, a customer goes to the bank for some kind of inquiry but is given a scheme or insurance policy. Apart from this, there are many types of misleading things in online services also, on clicking which the customer gets a product without consent. To protect customers from such things, RBI has issued these guidelines.