Whenever we buy any electronic item or any big item from the market, the first thing that comes to our mind is its guarantee or warranty. We also take information about this from the shopkeeper. The main purpose of getting information about guarantee or warranty is so that we do not have to worry too much if there is some defect in the goods. However, despite the guarantee, some consumers are quite upset because the shopkeepers refuse the claim.

Today we are going to tell you about your right and how you can complain about the shopkeeper in such situations. In fact, many times the company or the shopkeeper refuses to pay the claim even though the goods are under guarantee. If this is happening to you too then don’t worry, you can use your rights here.

Complaint Procedure

First of all, show your guarantee or warranty card to the shopkeeper. If the shopkeeper is not agreeing even if both are fine, then you can complain to the Ministry of Consumer Affairs or District Consumer Forum under the Consumer Protection Act 2019 of India. These institutions are there to protect your rights.

The shopkeeper refused? do this now

You have to go to a lawyer and write your name, shopkeeper’s name and address on a letter. After that you have to write about your complaint. Along with this, also submit your warranty or guarantee card in that application. This process is absolutely free.

Complain about the price in this forum

• If the price of your goods is Rs 5 lakh then a complaint will be lodged in the consumer forum of the district.
• If the amount is Rs 5 lakh to 20 lakh, then the matter will be complained to the Consumer Forum of the State Commission.
• If the price of the goods is more than Rs 20 lakh, then a complaint will be made in the Consumer Forum of the National Commission.
• According to the Consumer Forum Act, the complaint is applied through e-filing i.e. online. The consumer has the right to get all the information about the product and service.

Why is warranty and guarantee important?

Nowadays most of the goods have warranty or guarantee. However, this mostly happens on technical goods. It gives protection to the consumer on his goods. Technical goods are quite expensive and people cannot buy them again and again. For these reasons, companies give warranty or guarantee on these goods. This guarantee and warranty is for a limited period only. Under warranty, the defective item is repaired and under guarantee, if the item is defective, it is completely replaced or the money is refunded.

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Low Quality Product Complaint: Recently, desi ghee sample of Patanjali company failed in the test in Pithoragarh, Uttarakhand. After this, the District Magistrate Court imposed a fine on the company and the shopkeepers. This incident has raised a big question as to what to do if you have doubts about the quality of a company’s product. Every day we buy many branded and non-branded things.

But generally people remain confused about where to complain. If you ever find that the quality of any food item, consumer product or medical item is bad. So procedures have been decided for that. Due to which customers can avoid wrong products. Let us tell you where you can complain in such a situation.

Where to complain first?

If you find the quality of any product to be bad. If any defect is seen in it or any damage is felt after use. So the first thing to do is to contact the local Food Safety or Consumer Affairs Department. Food safety officers are present in every district. Who investigate such cases. You can call the consumer helpline 1800-11-4000 or lodge a complaint online on the NCH website.

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Provide product bill, packing photos and details of what is missing. Due to this the case progresses quickly. If the matter is related to food and drink, then complaint facility is also available on FSSAI portal. The complaints given here reach the departments directly and the investigation process starts.

What further action is taken against the company?

When a complaint is filed, officials take a sample of the product and conduct a lab test. If the sample fails or is proved to be irregular, then action is taken against both the company and the shopkeeper as per the rules. Sometimes the product may be banned or a heavy fine may be imposed on the company.

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If necessary, a court case also goes on. During investigation, you may have to provide some important information, like date of purchase, batch number and facts related to the complaint. When the operation is completed. So the department also gives you updates.

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Complaint of Shopkeeper: Inflation in the country is always overshadowed by people. In such a situation, whenever the government gives relief. So this helps the common man a lot. The central government has recently changed the rates of GST. Due to which many things will be cheaper. In which tax slabs have been reduced on many food and drink. Due to which the prices of these things will be reduced in advance. The new rules have come into force from today i.e. 22 September.

But if a shopkeeper or restaurant still tries to recover money from you based on the rates of old GST. So it is wrong. In such cases you have every right to complain. Where and how to complain. Let us tell you complete information about this.

What things will be cheap?

After the GST slab has decreased, many everyday food items will now be available at a low price. These include things like packed food, some dairy products, biscuits, salty, packed juice and processed food. Earlier, there was more tax on them. Now it has become inexpensive with the implementation of new slabs. Let us tell you that things like butter, ghee, cheese, packaged food have now come down from 12% to 5% GST slab.

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Apart from this, eating food in hotels or restaurants will also cost less tax because there has been a change here too. Due to which food outside will now be economical. All shopkeepers and service providers will have to implement new rates. If no one does this. So you can complain.

How can you complain?

If a shopkeeper or restaurant collects more money from you by putting old GST rate. So first of all you should keep the bill. After this, you can file a complaint on the National Anti-Profiting Authority or Consumer Helpline.

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If you want, you can also complain by calling the National Consumer Helpline Number 1800-11-4000. Apart from this, you can also file a report online on the official website and mobile app of Nch. Keep in mind that if you complain with the right bill and proof, then action will be taken soon.

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