By Admin 
e-RCT System: Indian Railways is now going to take a big digital step regarding claim related matters. Passengers should not have to wait for a long time and visit offices to get compensation. For this, a new e-RCT system is being launched. This will be a completely online platform.
Where the process from filing the claim to hearing and decision can be completed in digital mode. The aim of Railways is that the common man has to face minimum problems. Till now the work which was stuck in papers and physical files. You will be able to track it online. Know how the system will work.
What is e-RCT system?
e-RCT i.e. Electronic Railway Claims Tribunal is one such online system. Where any person can file a case related to his compensation sitting at home. Earlier, in case of accident, loss of goods, theft, rent dispute or other compensation cases, one had to go to the tribunal office and apply.
Now this process will become digital. Claims related to railway accidents, luggage damage, refund disputes and other compensation claims can be submitted online on this platform. Now people will get only one system for small and big claims.
How will the claim be filed?
Filing a case on this platform will be step by step. Any person will be able to apply by logging in anytime and from anywhere. A digital checklist will be given during the application, so that important information is not missed. All related documents can be uploaded directly on the portal.
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After the case is filed, the system will automatically allot it to the concerned officer. This means there will be less scope for manual delay. Notices, replies and other documents will also be available online. With this, the applicant will continue to get updates at every stage.
There will be facility of e-hearing
The main feature of the e-RCT system is the e-hearing facility. Now the hearing can be held through video conference. This will reduce the need to go to the tribunal office. This will save both time and expense. The most important thing is the complete details of the case from the application to the final decision. Will be visible on only one platform. Due to which lakhs of passengers will now directly benefit.
Also read: Do you also claim HRA by paying rent to relatives? Then you will have to do this work from April 1, otherwise…