By Admin 
- Customer purchased from Lenskart on ‘Buy One Get One’ offer.
- Despite the offer, the customer received only one item.
- Lenskart returned half the money, customer was inconvenienced.
- The Consumer Commission ordered Lenskart to pay ₹20,000.
Consumer Alert: Whenever you go shopping in a mall or any store, you must have seen that buy one get one free offer is running at many places. Seeing this, the customer becomes more excited to buy the goods, but imagine if you buy the goods thinking that by buying one you will get one free, but later the shopkeeper refuses to give you the free goods, then it is obvious that the customer will get angry with this. A similar case has come to light related to Lenskart, here a customer did not get the full benefit of the offer, after which the matter reached the Consumer Commission.
What is the whole matter?
According to the information, on March 15, 2025, a customer had purchased goods worth Rs 3,000 from Lenskart’s store in Nellore. At that time, there was a buy one get one free offer, under which one was supposed to get one item free. But when he took the goods, he was given only one item.
When the customer asked about this, the store called it a technical error and also said that another item would be delivered later. Even after this, the customer asked several times about another item, yet neither was he given another product nor did he get the full money back.
Countdown begins: 8th Pay Commission preparing to submit report as soon as possible, know how far the matter has progressed?
The company returned only Rs 1500
The customer made several trips to the store, which wasted a lot of his time and also caused him mental distress. After which the company returned Rs 1500 to the customer and did not return the remaining money.
Commission imposed fine on Lenskart
Nellore District Consumer Disputes Redressal Commission ordered Lenskart to pay a total of Rs 20,000 to the customer. The Commission directed Lenskart to refund the remaining Rs 1500 to the customer along with 9 percent annual interest from March 15, 2025. The Commission asked to pay Rs 15,000 for the mental distress caused to the customer and Rs 5,000 as legal expenses and also ordered the store to make the payment within 45 days.
The stove will burn with ethanol instead of LPG cylinder, companies will make kitchen fuel, preparations have been made